Job Overview
We are seeking an experienced Over-the-Road (OTR) Truck Dispatcher to join our growing transportation company. This position is dedicated exclusively to our fleet and plays a vital role in maximizing revenue while providing exceptional support to our owner-operators.
The ideal candidate has previous experience dispatching dry van and flatbed freight, is comfortable negotiating with freight brokers, understands load boards, and thrives in a fast-paced logistics environment. We are looking for someone who is proactive, organized, and committed to building strong relationships with both drivers and brokers.
This position is primarily Monday through Friday, 8:00 AM – 4:00 PM Eastern Time, with an expectation of being reasonably available after hours to assist drivers with urgent situations such as breakdowns, lumper payments, or time-sensitive broker communications.
Key Responsibilities
- Source, negotiate, and book profitable freight using load boards and established broker relationships.
- Dispatch owner-operators with complete and accurate load information, including pickup and delivery instructions.
- Plan efficient routes while considering Hours of Service (HOS), appointment times, driver preferences, and profitability.
- Maintain regular communication with drivers throughout each trip to ensure safe and on-time deliveries.
- Provide shipment updates and resolve service issues with freight brokers as needed.
- Coordinate solutions for unexpected issues including breakdowns, roadside assistance, appointment changes, detention, and lumper payments.
- Complete broker setup packets and broker/carrier agreements when establishing relationships with new brokers.
- Collect Proofs of Delivery (PODs) and submit all required paperwork promptly to the appropriate factoring company.
- Monitor active loads to ensure excellent customer service and minimize delays.
- Build and maintain professional relationships with brokers to increase access to quality freight opportunities.
- Work collaboratively with company leadership to maximize truck utilization, revenue, and driver satisfaction.
- Maintain accurate records of dispatched loads, communications, and required documentation.
Qualifications & Experience
- Previous experience as an OTR Truck Dispatcher.
- Experience dispatching dry van and/or flatbed freight.
- Proven ability to find, negotiate, and book profitable freight.
- Familiarity with major load boards and freight marketplaces.
- Strong understanding of transportation terminology and dispatch operations.
- Excellent communication and customer service skills.
- Strong organizational skills with the ability to manage multiple active loads simultaneously.
- Ability to solve problems quickly under pressure and make sound decisions.
- Proficiency with email, Microsoft Office/Google Workspace, and dispatch software.
- Ability to work independently while remaining highly responsive to drivers and management.
Preferred
- Existing relationships with freight brokers.
- Experience with owner-operator fleets.
- Knowledge of FMCSA regulations and Hours of Service.
- Experience working with factoring companies and load documentation.
Schedule
- Monday – Friday
- 8:00 AM – 4:00 PM Eastern Time
- Reasonable after-hours availability for urgent driver support and operational issues
What We're Looking For
Our dispatchers are expected to think like business partners—not simply book freight. We value individuals who understand that every decision impacts our drivers' profitability and our company's reputation.
The ideal candidate is someone who:
- Prioritizes keeping trucks loaded with quality freight.
- Communicates professionally with both brokers and drivers.
- Takes ownership of problems until they are resolved.
- Works with urgency while remaining organized and detail-oriented.
- Is dependable, responsive, and committed to excellent service.
If you have a proven track record in OTR dispatching and enjoy helping owner-operators maximize their success, we'd love to hear from you!
Pay: $1,250.00 - $2,000.00 per week
Benefits:
Work Location: Remote
