Guest Services Representative Part time / Evening and weekends availability required
Starting Pay Rate = $17.95 per hour, with a $0.50 increase after 30 worked events!
Location: Both Rate Field & United Center
General Responsibilities:
Provide each guest with a safe, comfortable, and enjoyable environment to view events at the Guaranteed Rate Field through knowledge of available guest services and facility familiarization.
Demonstrated Skills:
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Ability to follow direction
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Consistent high level of customer service in a fast-paced environment
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Approachable, friendly, and articulate
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Self-motivator with a positive attitude
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Ability to work effectively on a team
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Ability to adhere to scheduling methods and procedures
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Punctual, proactive, and accountable
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Ability to work Outdoors
Specific Duties:
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Maintain a fun, friendly, and safe environment in assigned sections
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Greet guests as they enter the arena with a smile
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Deliver outstanding customer service under a variety of circumstances
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Assist guests with disabilities, providing a wheelchair escort as requested
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Maintain a pleasant, friendly, and professional demeanor with guests and coworkers
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Operate ticket scanners and ensure all guests have proper tickets or credentials
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Provide accurate information and directions to the various areas in the facility
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Operate elevators and escalators in a safe manner and ensure that only guests with proper tickets are allowed access to particular levels
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Document incidents and notify supervisors regarding issues that may require further attention
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Additional duties as assigned
Qualifications:
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Must be 16 years of age or older
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Must be available to work evening and weekend hours. Report time typically begin at 4:30pm on weekdays and can be any time on Saturdays and Sundays
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Must be able to stand and walk for a minimum of 5 hours
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Must be punctual and able to comply with attendance standards
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Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed
Additional information:
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Average work hours will not exceed 1000 hours per calendar year
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The individual may be required to sit or walk up to 2/3 of the work shift
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The individual may also be required to use their hands, stoop, kneel or reach with their hands up to 1/3 of the work shift
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The individual may also be required to lift up to 10 pounds up to 2/3 of the work shift
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The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
