The Office Assistant will support the day-to-day operations of the Housing and Residence Life department, providing support for central office staff colleagues, student personnel, contractors, and customers (internal and external).
Duties/Responsibilities
Administrative:
- Maintain inventory of departmental forms and marketing materials
- Oversee and manage archival of records
- Maintain student files (hard copies)
- Support office processes as needed
- Prepare morning office reports
- Oversee key inventory and distribution for office
- Process payments/contracts for summer interns, camps and conferences, and orientation
- Work with university partners (Printing, OIT, Telecom, etc.) on departmental needs
- Direct work of student employees
- Assist with monthly purchasing card reconciliation
- Assist with HR, payroll, and EPAFs as needed
- Assist with onboarding of new staff
Customer Service:
- Handle customer service and help resolve complaints and concerns
- Process work orders coming in from residents
- Follow up on work orders from a customer service aspect/help maintenance staff
- Coordinate pest control and laundry responses to issues
- Coordinate Student/parent correspondence (front line)
- Answer and distribute emails from the main housing email account
