Job Description
The Member Services Manager serves as AGCVA’s primary relationship manager for the Tidewater and Peninsula districts. This position is responsible for membership growth, member engagement, volunteer leadership, and the planning and execution of district events and initiatives aligned with AGCVA’s Business Plan.
As the local face of the association, the Member Services Manager builds relationships with members, prospective members, volunteer leaders, industry partners, and community stakeholders. The role combines business development, member service, volunteer coordination, event management, and regional outreach to strengthen member value and expand AGCVA’s presence throughout eastern Virginia.
Duties and Responsibilities
- Recruit new members and maintain an active pipeline of prospective members through outreach, networking, referrals, events, and industry relationships.
- Build and maintain strong relationships with current members, identify their needs, encourage participation, and support member retention.
- Lead new-member onboarding and connect members with AGCVA benefits, programs, events, and engagement opportunities.
- Serve as staff liaison to assigned District Executive Committees and support volunteer leaders with meeting preparation, priority setting, decision-making, and follow-through.
- Coordinate district elections, volunteer recruitment, leadership transitions, and recognition efforts.
- Plan and manage district events in collaboration with volunteer leaders and AGCVA staff.
- Coordinate event logistics, venues, vendors, registration, sponsorship fulfillment, budgeting, and post-event follow-up.
- Attend and manage district events while prioritizing relationship building with members and prospects.
- Identify local sponsorship opportunities and coordinate sponsorship efforts with AGCVA staff.
- Develop relationships with contractors, industry partners, educational institutions, community organizations, and other regional stakeholders.
- Promote AGCVA’s advocacy, education, safety, workforce development, events, and other member resources.
- Maintain accurate and timely membership, prospect, engagement, and outreach records in AGCVA’s association management system.
- Monitor membership growth, retention, engagement, event performance, and other assigned goals.
- Collaborate with AGCVA departments to support statewide initiatives and connect members with relevant programs and resources.
- Support the development and growth of assigned student chapters and help connect students with contractors, mentors, internships, and career opportunities.
- Travel regularly throughout the assigned territory and attend occasional early-morning and evening meetings or events.
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
Work Location: Hybrid remote in Virginia Beach, VA 23458
