The Product Manager is responsible for driving adoption of Velocity Suite technologies across Infor customers within Industrial Manufacturing industries, including CloudSuite Industrial Enterprise, Aerospace & Defense, Automotive, and other LN-based CloudSuite solutions. This role partners with customers, Application Product Managers, partners, and engineering teams to identify, validate, and support deployment of high-value use cases using Process Mining, Value+ solutions, and Generative AI technologies. The role focuses on defining use cases, gathering requirements, supporting solution development, and helping customers realize measurable business outcomes through adoption of Velocity Suite capabilities.
Identify and prioritize customer use cases for Velocity Suite technologies, including Process Mining, Value+ solutions, and Generative AI agents.
- Conduct customer discovery sessions to gather business requirements, document current processes, and identify opportunities for automation, optimization, and AI-enabled outcomes.
- Partner with Application Product Managers to align customer use cases with product roadmap priorities and platform capabilities.
- Collaborate with engineering teams, partners, and Forward Deployed Engineering (FDE) resources to prototype, validate, and deploy solutions in customer environments.
- Support customer adoption activities including requirements definition, use case validation, solution demonstrations, training, and value realization reviews.
- Document business requirements, success criteria, implementation considerations, and expected business outcomes for proposed solutions.
- Collect and communicate customer feedback, enhancement requests, and market requirements to product and engineering teams.
- Support customer-facing engagements including workshops, executive briefings, strategic planning sessions, conferences, and industry events.
- Monitor adoption metrics, customer outcomes, and business value delivered through Velocity Suite implementations.
- Contribute to the development of repeatable use-case frameworks, implementation approaches, and adoption methodologies.
Experience in Product Management, Solution Engineering, Product Development, Customer Success, Professional Services, or a customer-facing technical role within an enterprise software environment.
- Experience gathering business requirements and translating customer needs into software, automation, analytics, or AI-enabled solutions.
- Experience working with enterprise software applications supporting industrial manufacturing, supply chain operations, ERP, LN, or related business processes.
- Experience collaborating with cross-functional teams including Product Management, Engineering, Services, Customer Success, or Partner organizations.
- Experience supporting customer-facing activities such as workshops, solution demonstrations, requirements gathering, adoption planning, or solution deployment.
- Knowledge of Process Mining, workflow automation, artificial intelligence, machine learning, Generative AI, or related digital transformation technologies.
- Experience documenting use cases, business processes, functional requirements, and measurable business outcomes.
- Ability to travel approximately 25–30%.
- Must be willing to work in the Atlanta office three days per week.
- Legal authorization to work permanently in the United States without requiring a visa transfer or sponsorship.
Experience supporting CloudSuite Industrial Enterprise, Aerospace & Defense, Automotive, or other LN-based CloudSuite solutions.
- Experience working with LN applications supporting manufacturing, planning, supply chain, project-based manufacturing, or related operational processes.
- Knowledge of United States Government Cloud (Gov Cloud) requirements, compliance environments, or public-sector cloud deployments.
- Experience delivering AI, analytics, automation, Process Mining, or digital transformation initiatives in enterprise software environments.
- Experience collaborating with customers throughout solution lifecycle activities from use case discovery through deployment and adoption.
- Experience supporting product strategy, roadmap planning, portfolio management, or go-to-market activities.
- Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
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