Join Our Team!
Bush & Bush Law Group is a growing plaintiff personal injury law firm committed to providing exceptional legal representation and compassionate client service. We are looking for a Bilingual Legal Intake Specialist (English/Spanish) to join our on-site team in Irving, Texas.
As the first point of contact for prospective clients, you will play a vital role in helping individuals after an accident by providing outstanding customer service, gathering critical case information, and ensuring every client receives a professional and empathetic experience.
Requirements
Client Intake & Call Management
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Answer inbound calls from individuals involved in motor vehicle accidents and other personal injury matters.
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Gather essential information regarding accidents and potential legal claims.
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Conduct detailed intake interviews with professionalism, empathy, and efficiency.
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Explain the firm's intake process and answer general questions regarding our services.
Client Communication
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Build rapport with prospective clients while maintaining a high level of customer service.
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Clearly explain next steps and document all relevant case information.
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Ensure every interaction reflects the firm's commitment to client care.
Administrative Support
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Maintain accurate and confidential client records.
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Organize and update information within the firm's case management system.
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Assist attorneys and legal staff with administrative and document preparation tasks.
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Track client information using Microsoft Excel and other internal systems.
Organization & Multitasking
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Manage multiple priorities in a fast-paced environment.
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Accurately update electronic records while speaking with clients.
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Escalate urgent matters promptly to the legal team.
Qualifications
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Fluent in English and Spanish (Required)
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High school diploma or equivalent (some college preferred)
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Previous experience in a legal office, call center, customer service, or intake role preferred
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Excellent verbal and written communication skills
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Strong organizational and multitasking abilities
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Proficiency with Microsoft Office (Word, Excel, Outlook)
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Experience with case management software is a plus
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Compassionate, patient, and customer-focused attitude
Benefits
Competitive compensation plus commissions on top
- Work on-site in our Irving, Texas office with a collaborative legal team.
- Career advancement opportunities within a rapidly growing law firm.
- Ongoing training and professional development.
- Supportive leadership and a positive team culture.
- Make a meaningful impact by helping injured clients during difficult times.
Location: Irving, Texas (On-Site)
If you're passionate about helping people, thrive in a fast-paced environment, and enjoy delivering exceptional customer service, we'd love to hear from you. Apply today and become part of the Bush & Bush Law Group team!
