Overview
Join our dynamic team as a Customer Service/Sales Representative, where your enthusiasm and communication skills will drive exceptional client experiences and sales growth. In this role, you will serve as the frontline ambassador for our company, providing top-tier customer support while actively engaging in sales activities. Your multilingual abilities, technical proficiency, and organizational skills will empower you to connect with diverse clients, resolve inquiries efficiently, and promote our products and services with confidence. This paid position offers an exciting opportunity to develop your career in a fast-paced, customer-focused environment.
Responsibilities
- Engage with customers via phone, email, and chat to provide outstanding support and product information
- Assist clients with inquiries related to products, services, billing, and technical issues using clear communication and problem-solving skills
- Conduct outbound calls to follow up on leads, promote new offerings, and build strong client relationships
- Process data entry tasks accurately using Microsoft Office tools and customer relationship management (CRM) systems
- Handle cash transactions when necessary with attention to detail and integrity
- Maintain organized records of customer interactions, transactions, and feedback for analysis and continuous improvement
- Demonstrate excellent phone etiquette and communication skills to ensure positive client experiences across all touchpoints
Qualifications
- Proven experience in customer support or call center roles with strong phone communication skills
- Multilingual abilities are highly desirable; fluency in English plus additional languages is a plus
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) and basic computer skills
- Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
- Excellent written communication skills for clear documentation and client correspondence
- Demonstrated sales aptitude with experience in outbound calling or client engagement strategies
- Technical proficiency in data entry, analysis skills, and familiarity with customer service software tools
- Bilingual candidates are encouraged to apply; previous experience in customer service problem-solving is preferred
This role is ideal for motivated individuals eager to develop their sales expertise while delivering exceptional customer service. We value energetic team players who thrive on helping others and are committed to continuous learning. Join us today to be part of a vibrant organization that recognizes your talents and supports your growth!
Job Type: Full-time
Pay: $14.50 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
