Description
In partnership with the Operations Manager, the Operations Supervisor is responsible for ensuring field operations teams conduct daily operations in a manner that provides excellent customer service, follows all safety procedures and policies, and maintains compliance with all federal, state, and local requirements and regulatory/licensing agencies. The Operations Supervisor ensures that team members have all the necessary equipment, resources, licensing/credentials, and training to complete their patient care and assigned transports in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations.
Role and Responsibilities
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Serve as the main point of contact for crew members during their shifts, ensuring open lines of communication and addressing any personnel issues, operational challenges, or resource shortages.
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Support crews in their day-to-day operations, from ensuring they have adequate medical supplies to addressing any operational challenges that may hinder their ability to respond to calls.
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Offer guidance and mentorship to EMS staff, including providing performance feedback, conducting clinical observation forms.
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Be immediately available to respond to emergencies or scheduled calls to provide support, especially in high-risk or critical situations, and or lift assist requests.
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Available to respond to ALS upgrades if applicable
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Work with the Medical Communications Center to ensure that response times remain within operational standards and assist with call prioritization if multiple high-priority calls occur simultaneously.
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Provide on-the-ground support and decision-making to mitigate operational issues during emergencies.
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Proactively track and resolve missing or incomplete PCR records, working closely with EMS crews to ensure accurate, detailed documentation of patient care, treatments, and transport details.
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Communicate directly with crew members to troubleshoot and resolve issues and assist with correcting errors in PCR submissions.
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Act as the primary point of contact for EMS crew members experiencing technical issues with electronic devices (such as mobile data terminals, in-vehicle communication systems, or GPS tracking systems).
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Troubleshoot common issues with the equipment, escalating complex technical issues to the IT department for resolution.
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Oversee the fleet scheduling process to ensure that ambulances and other EMS vehicles are properly assigned based on crew availability, call volume, and vehicle readiness.
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Adjust the fleet schedule as needed to accommodate emergency situations, vehicle breakdowns, or sudden changes in crew availability.
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Collaborate with the Logistics and Maintenance departments to ensure vehicles are well-maintained, fueled, and ready for service.
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Manage the documentation and reporting of any accidents, injuries, or operational incidents that occur involving EMS crews, ambulances, or equipment.
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Complete all accident injury reports to their fullest extent including but not limited to pictures, crew reports, supervisor reports, PC365, etc.
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Ensure office is kept clean and free of any OSHA violations
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Completing Weekly Vehicle Unit Checks on units.
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Conduct comprehensive checks of all EMS equipment, including medical supplies, life-saving equipment (e.g., defibrillators, oxygen tanks), and operational tools (e.g., stretchers, gurneys).
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Manage the inventory of consumables, ensuring that stock levels of necessary supplies such as bandages, medications, and PPE are always maintained.
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Work with the procurement team to order and restock items as necessary, preventing shortages that could affect patient care.
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Support the training and orientation process to ensure new hires are prepared to perform their roles effectively from day one.
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Ensure that crews are properly assigned and that shifts are covered appropriately, especially in the event of last-minute changes or callouts.
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Fill in for last minute emergent vacancies due to injury, or illness on shift, or in case of a critical 911 shift vacancy.
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Assist and provide coverage for other regional supervisors when needed (e.g., STL operations).
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Monitor employee compliance with Samsara technology and other company programs.
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Ensure payroll accuracy and scheduling needs are met in a timely manner.
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Support QA/QI follow ups.
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Participate in community outreaches and training events when needed.
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Staff support, providing coaching and retraining when necessary.
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Ensure compliance with company policies, protocols, OSHA, HIPPA, and State regulations.
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Perform other duties as assigned by leadership.
Qualifications and Education Requirements
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Graduation From High School or equivalent
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Must be at least 19 years old or older at time of hire for insurance purposes
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Successful completion of NREMT certification
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Minimum of 3 years of experience in a high volume 911 system
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Current NREMT and State EMT or MEDIC (or ability to obtain within 10 days of hire)
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Valid driver’s license
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Ability to drive company vehicles with a clean driving record
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Successful completion of a state sponsored EVOC course or ability to obtain in 90 days
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Current AHA BLS CPR or ability to obtain within 10 days of hire
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Successful completion of GEMS or ability to obtain in 90 days
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Successful completion of TIMS or ability to obtain in 90 days
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Successful completion of FTO training or ability to obtain in 90 days
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Successful completion of ICS 100, 200, 300, 400, 700, & 0800 certification or ability to obtain in 90 days
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Ability to provide quality patient care within scope of practice
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Knowledge of all state protocols for an EMT or MEDIC
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Availability for recall in times of crisis
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Ability to work a rotating schedule with open availability
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Ability to pass a lift test and have the ability to lift 150 – 200 pounds
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Ability to pass a pre-employment drug test
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Ability to pass a pre-employment background check
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Ability to read, speak, and write English.
PREFERRED SKILLS
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Excellent customer service skills
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Knowledge of medical terminology and writing patient care reports
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Problem solving
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Ability to manage time and muti-task.
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Critical thinking and decision-making skills
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Ability to remain calm under pressure
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Ability to promote a culture of safety, teamwork, and accountability
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Previous Supervisory experience
We'd love to have you join the Medic 1 Ambulance team!
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