Modular Comfort Systems is hiring for an Accounts Receivable Coordinator. We are a commercial HVAC company based in Syracuse, NY
The Accounts Receivable Coordinator is responsible for managing incoming payments, monitoring outstanding customer balances, and supporting timely collection of accounts receivable. This position processes payments, tracks invoices, maintains accurate account records, communicates with customers regarding past-due balances, and works with internal managers and sales personnel to resolve billing questions, account discrepancies, credit holds, and collection-related matters
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Generate and manage weekly accounts receivable aging lists for company; distribute reports to managers and sales personnel, monitor overdue accounts, document collection activity, and follow up with customers by phone or email to support timely payment resolution
- Contact customers when accounts are past due either via phone calls or email and keep documentation of all contract occurrences whether verbal or email
- Send monthly statements by email or US mail; research customer questions, provide missing invoice copies, and resolve account discrepancies in a timely and accurate manner
- Research any issues or questions from customers, or provide copies of missing invoices and resolve account discrepancies
- Send out or process new customer credit applications and check references and recommend payment terms
- Set up new customers in company databases and maintain changes as necessary
- Fill out any customer required paperwork or forms as necessary
- Fill out any customer paperwork authorizing ACH, EFT or virtual credit card arrangements, scan and save data and instructions
- Approve quotes in Salesforce software based on creditworthiness of customer
- Manage A/R email mailbox
- Run credit card payments when customers supply payment details
- Obtain and verify sales tax exemption forms when applicable for new customers or for invoices that have been paid without sales tax
- Generate account credit holds for customers that are overdue and non-responsive and if necessary, recommend escalation of collection to file liens or refer to corporate attorney
- Help direct overall customer experience by suggesting ways we can build stronger relationships with our customers and provide excellent customer service
REQUIRED SKILLS AND QUALIFICATION STANDARDS
- Bachelor’s degree in accounting finance or related field or equivalent experience
- Strong interpersonal skills; ability to build relationships with customers as well as across departments internally
- Resourcefulness and investigative skills
- Strong math, typing and computer skills
- Excellent communication, research, problem solving and time management skills
- Command of Microsoft Excel
- High level of accuracy and accountability
- Ability to work independently
- Exceptional attention to detail and accuracy
- Notary public license helpful
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What relevant experience makes you a good candidate for this position?
Work Location: In person
