WorldVia Travel Network, a leading host agency, and top 50 sellers of travel in the United States, is seeking a dynamic and results-driven Business Growth Manager to join our team. As a part of our organization, you will have the opportunity to work in a startup atmosphere while benefiting from the resources of an established and profitable company.
In this role, you will drive the growth and success of our independent travel agents by providing strategic onboarding, training, and performance support. You’ll deliver coaching, optimize tool adoption, monitor sales performance, and implement retention strategies to enhance agent success. By building strong relationships and analyzing key metrics, you will ensure agents stay engaged, productive, and aligned with business goals, directly contributing to the growth of our network.
Key Responsibilities
Onboarding and Development:
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Execute effective onboarding programs for new travel agents joining our network
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Provide personalized guidance and support to help agents establish and grow their travel businesses through live training sessions, one-on-one coaching, and recorded webinars
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Conduct regular check-ins and progress reviews with assigned agents
Performance Management:
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Monitor agents' travel sales production and implement strategies to boost performance
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Identify areas for improvement and provide targeted coaching and training
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The monitoring of KPIs and implementation of structured goals will measure performance
Tool Adoption and Training:
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Ensure agents are proficient in using WorldVia's suite of tools and technologies
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Develop and deliver training sessions on new tools and industry best practices
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Track and optimize tool adoption rates among assigned agents
Relationship Management:
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Build and maintain strong relationships with individual agents and agent groups
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Serve as the primary point of contact for assigned agents, addressing their needs and concerns
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Collaborate with other departments to resolve agent issues and improve overall satisfaction
Retention and Satisfaction:
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Implement strategies to enhance agent satisfaction and loyalty
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Conduct regular surveys and feedback sessions to gauge agent sentiment
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Develop and execute retention programs for at-risk agents
Reporting and Analysis:
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Generate regular reports on agent performance, tool adoption, and satisfaction metrics
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Analyze data to identify trends and opportunities for improvement
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Present findings and recommendations to senior management
Requirements
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Bachelor’s degree in Business, Marketing, Hospitality, or related field
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3-5 years of experience in travel industry sales, account management, or related role
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Proven track record of driving growth and achieving sales targets
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Strong understanding of the travel agency business model and industry trends
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Excellent communication and interpersonal skills
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Ability to coach, mentor, and motivate others
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Proficiency in CRM systems and data analysis tools
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Strong problem-solving and decision-making abilities
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Ability to travel, up to 30%
Preferred Qualifications
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Experience working with a host agency or travel consortium
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Knowledge of travel booking tools
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Familiarity with digital marketing strategies for travel businesses
Benefits
What We Offer
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Competitive salary and performance-based bonuses
- Employer-Sponsored Medical and Dental Insurance with Employee Contribution
- Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
- Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
- 401k with up to 4% Company Match
- Paid Time Off + Company Holidays
- Additional Time Off for Your Birthday and Work Anniversary
- Discount Travel Program
- Opportunities for professional development and career growth
- Travel industry perks and discounts
- Collaborative and innovative work environment
At WorldVia Travel Network, we are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.
Join us in shaping the future of travel and helping our network of agents achieve their business goals!
