About us
We are a premier, locally-owned physical therapy clinic in Beaverton, OR. We don't just treat symptoms; we change lives and help our patients get back to doing what they love. We are seeking a highly energetic and empathetic Front Desk Coordinator to be the welcoming face and beating heart of our clinic.
What You’ll Do
You are the pulse of our clinic's daily operations. This isn't just an administrative role—it's a critical part of the patient journey where your problem-solving and proactive nature directly improve lives:
- Create a First-Class Experience: Greet patients warmly, manage the check-in/out process, and maintain a bright, welcoming clinic atmosphere.
- Optimize the Schedule: Masterfully navigate our EMR/scheduling software. Treat schedule-building like an exciting, rewarding puzzle—contacting patients on waitlists, swiftly filling cancellations, and ensuring therapists have optimal caseloads to maximize community care.
- Manage Patient Accounts: Confidently process payments, navigate insurance verifications, and assist patients with billing questions.
- Coordinate Communications: Act as the central communication hub between patients, therapists, and referring physicians.
Who You Are (Key Skillsets)
- A Master Multitasker: You easily juggle answering multi-line phones, assisting patients at the counter, and managing the clinic calendar—all while maintaining a calm, positive, and collected demeanor.
- Naturally Curious & Growth-Oriented: You have an inquisitive mind and love to learn. You are always looking for ways to improve front-office systems and understand the "why" behind the clinical metrics.
- Driven & Efficient: You view optimizing the daily schedule and filling gaps as an exciting, rewarding activity that directly contributes to clinic success.
- Tech-Savvy: You have strong computer skills, learn new software (e.g., EMR systems) quickly, and respect patient privacy (HIPAA compliance).
- People-First: You have unwavering empathy and enjoy building strong, lasting rapport with clients from all backgrounds.
Qualifications
- Education: Bachelor’s degree preferred.
- Experience: Minimum of 1 year of administrative experience working specifically in an outpatient physical therapy setting (required).
- Industry Knowledge: Proficiency with EMR software (PromptEMR experience is highly preferred, or equivalent systems).
- Clinical Workflows: Strong familiarity with medical terminology, intake procedures, and health insurance authorizations.
The position will be Monday-Friday between 22-29 hours per week depending on patient load.
If you meet the above requirements and are looking for an rewarding place to work with a dynamic team, please take a moment to share your experience and apply by submitting your resume and a brief cover letter.
Job Type: Part-time
Pay: $20.00 - $24.00 per hour
Benefits:
- Employee discount
- Retirement plan
Education:
Experience:
- PT/Chiro Front Desk: 1 year (Required)
Ability to Commute:
- Beaverton, OR 97005 (Required)
Work Location: In person
