Customer Service Manager
Company: Lawn Doctor
Location: Summerville, SC
Lawn Doctor is looking for an experienced and self-motivated Customer Service Manager to lead our office team. This role is ideal for someone who enjoys working with people, solving problems, and guiding a team to deliver outstanding service.
As the Customer Service Manager, you will oversee daily customer service operations, coach and support team members, and ensure customer satisfaction and retention. You’ll play a key role in maintaining a professional and positive customer experience while helping drive growth.
We are seeking a leader who demonstrates our Core Values:
- Coachable – Open to feedback and willing to grow.
- Respectful – Treats customers and employees with professionalism and kindness.
- Work Ethic – Dedicated to delivering excellence every day.
- Willingness to Help – Ready to support the team and customers alike.
- Reliable – Dependable and consistent in leadership and performance.
Responsibilities:
- Lead, train, and support the customer service team to ensure excellent performance.
- Serve as the main point of contact for escalated customer issues and resolve them professionally.
- Oversee scheduling, data entry, and customer account management.
- Monitor customer service metrics, retention, and satisfaction.
- Assist with inside sales, upselling, and service recommendations when needed.
- Foster a positive, team-oriented work environment.
- Ensure communication with customers is clear, professional, and solution-focused.
Requirements:
- Previous management or supervisory experience in customer service preferred.
- Strong leadership, coaching, and problem-solving skills.
- Excellent communication and relationship-building abilities.
- Ability to multi-task in a fast-paced environment with attention to detail.
- Proficiency in computer systems, data entry, and office tools.
- Reliable, punctual, and team-oriented.
What We Offer:
- Competitive hourly pay (above industry average, based on experience).
- Two-week Vacation
- Opportunity to lead and grow with a respected company.
- Supportive, team-focused environment.
- Sick Days
- Eight paid holidays
- Retention bonus Opportunity
- Monday - Friday 40 Hours
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
