Description:
Job Title: Medical Assistant
Classification: Full Time/ Non-Exempt
Reports to: Clinical Director
Salary: $17-$20/Hour
Job Summary: The Medical Assistant works collaboratively with medical providers and the care team to support clinical and administrative operations. The role focuses on ensuring patients receive high-quality, comprehensive care by reducing barriers to positive health outcomes. This position is integral to fostering patient engagement, addressing social determinants of health, and connecting patients to essential services.
Key Responsibilities:
Clinical Support:
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Prepare patients for medical appointments, including rooming, taking vitals, gathering medical history, and assessing the focus of the visit.
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Administer preventive care measures such as vaccinations and facilitate diagnostic tests.
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Manage medication refill requests and ensure timely communication with providers.
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Assist in patient education, focusing on chronic disease management, preventive care, and health promotion.
Patient Navigation and Advocacy:
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Establish trusting relationships with patients, identifying and addressing social determinants of health needs.
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Provide care coordination and advocacy for social services such as transportation, food security, and other supportive programs offered in-house or through external agencies.
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Assist patients with applications for pharmaceutical assistance programs and other resources.
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Maintain a comprehensive and current database of local resources and community services for patient referrals.
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Follow up with patients to monitor progress, resolve barriers, and ensure satisfaction with services provided.
Administrative Responsibilities:
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Schedule appointments for planned care visits via direct communication or outreach methods.
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Complete patient referrals and track their outcomes to ensure effective follow-up.
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Document all patient interactions and care coordination activities in Jhe Electronic Medical Record (EMR) system.
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Support the call center by answering inquiries, scheduling appointments, and relaying messages to clinical staff.
Team Collaboration:
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Work closely with providers and direct care staff to ensure all patient needs are met holistically.
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Exhibit excellent communication and interpersonal skills with patients, team members, and community partners.
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Contribute to a positive, team-oriented environment to achieve patient care goals.
Requirements:
Qualifications and Experience:
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Certification as a Medical Assistant required.
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Community Health Worker Certification preferred.
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Experience in Federally Qualified Health Centers (FQHCs) or similar healthcare settings highly desirable.
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Proficiency with EMR systems and clinical documentation.
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Strong organizational skills with attention to detail and ability to manage multiple tasks.
Additional Expectations:
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Flexible schedule to include some evenings and weekends as needed.
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Ability to lift up to 25 lbs and perform duties in medical office and clinic environments.
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Commitment to maintaining a positive, patient-centered approach in all interactions.
Time/Physical Requirements
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Hours based on clinic schedule, to be determined.
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Some evening and weekend activities may require flexing schedule
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Tasks occur in both medical office and clinic setting
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Able to lift 25lbs and perform normal duties associated in a clinic and office setting.
Workplace Commitment:
This role operates in a Federally Qualified Health Center, requiring a strong commitment to serving underserved communities and addressing health disparities. The Medical Assistant is expected to uphold the organization's mission and values by delivering culturally competent, high-quality care to all patients.
