Some people check guests in.
You make guests feel like they belong.
You know the first few minutes can shape an entire visit. A warm welcome, a thoughtful question, and clear guidance can turn uncertainty into excitement. You don't simply provide information. You create confidence.
As an Experience Lead, you're often the first person our guests meet. You set the tone, create momentum, and ensure every guest feels welcomed, informed, and excited for what's ahead.
If you enjoy meeting new people, thrive in a fast paced environment, and love creating memorable first impressions, you'll feel right at home here.
As an Experience Lead, you'll help create exceptional experiences by:
-
Welcoming every guest with warmth, confidence, and genuine enthusiasm
-
Guiding guests through check in while making the process smooth and effortless
-
Asking thoughtful questions to understand each guest's plans and personalize their experience
-
Helping guests navigate the venue, experiences, memberships, events, and reservations
-
Creating excitement by confidently introducing everything Your 3rd Spot has to offer
-
Managing reservations, phone calls, waitlists, and guest inquiries with professionalism
-
Maintaining an organized, efficient, and welcoming arrival experience
-
Collaborating with every department to ensure a seamless guest journey from arrival to departure
-
Love meeting new people and building connections quickly
-
Naturally ask questions before making assumptions
-
Stay calm, organized, and welcoming during busy moments
-
Enjoy helping people feel comfortable and confident
-
Communicate clearly and professionally
-
Embrace coaching and look for opportunities to improve
-
Take ownership of every guest interaction
-
Believe every first impression matters
We believe unforgettable experiences begin with an unforgettable welcome.
Here you'll find:
-
Competitive pay
-
Extensive hospitality and leadership training
-
Opportunities to grow into leadership and training roles
-
A culture built on trust, ownership, and teamwork
-
Leadership that invests in your development
-
A fast paced environment where every day brings new guests and new experiences
-
The opportunity to make a meaningful impact from the very first interaction
Every memorable visit starts with someone who makes guests feel seen, valued, and excited to be here.
That someone is the Experience Lead.
We hire people who love hospitality. We'll teach you the systems.
Preferred qualifications include:
-
Previous hospitality, guest service, retail, hotel, or customer service experience is preferred but not required
-
Exceptional communication and interpersonal skills
-
Ability to multitask while maintaining a calm, welcoming presence
-
Ability to work at least 30 hours each week
-
Day, evening, weekend, and holiday availability based on business needs
-
Reliable transportation and consistent attendance
-
Comfortable standing for extended periods in a fast paced environment
-
Professional appearance that meets company grooming and uniform standards
-
Strong attention to detail and commitment to creating exceptional guest experiences
When considering a new opportunity, the most important question isn't "Can I do this?"
It's "Do I want this?"
We'll determine whether you have the skills or can learn them.
Only you can decide if you're excited to welcome people, create meaningful connections, and shape every guest's experience from the very first moment.
If your values align with ours, we'd love to meet you.
Bring your curiosity.
Bring your confidence.
Bring your hospitality.
Apply today and become the person who turns every arrival into the beginning of an unforgettable experience.
-
Must be at least 18 years of age.
-
Ability to work a minimum of 30 hours per week.
-
Day, evening, weekend, and holiday availability based on business needs.
-
Availability for special events
-
Reliable transportation and consistent attendance.
-
Comfortable working in a fast paced, high energy environment.
-
Strong communication and interpersonal skills with a passion for hospitality.
-
Ability to multitask, stay organized, and adapt quickly during busy service periods.
-
Team oriented with a positive attitude and a willingness to give and receive coaching.
Your 3rd Spot is part of AMP Up1 Hospitality, a founder led hospitality company building generational brands centered around Autonomy, Mastery, and Purpose.
We created the Social Experience Club®, where exceptional food, craft beverages, games, and genuine hospitality come together under one roof. Our technology handles the routine tasks so our team can focus on what matters most: building meaningful connections with every guest.
We are not just serving food and drinks. We are creating experiences people cannot find anywhere else.
