Overview
We are seeking an experienced and dynamic Cafe Manager to lead our team in delivering exceptional food and beverage service in a fast-paced environment. The ideal candidate will possess strong management skills, extensive knowledge of food service operations, and a passion for hospitality. This role involves overseeing daily cafe operations, ensuring high standards of quality, safety, and customer satisfaction, while managing staff and maintaining efficient workflow.
Responsibilities
- Supervise daily cafe operations, including food preparation, serving, and customer service to ensure a seamless experience.
- Manage staff scheduling, training, and development to foster a motivated and efficient team.
- Oversee inventory control, ordering supplies, and managing food and beverage stock levels to minimize waste and control costs.
- Operate POS systems such as Aloha POS and Micros POS for accurate cash handling and sales processing.
- Ensure compliance with food safety standards and sanitation regulations.
- Coordinate kitchen activities including food production, catering, banquets, and special events.
- Monitor quality control to uphold the highest standards of food presentation and taste.
- Handle customer inquiries, resolve issues promptly, and maintain excellent customer service standards.
- Assist with budgeting, cost control, and overall management of the cafe’s financial performance.
- Lead staff training sessions on food handling, safety procedures, and service excellence.
- Implement operational policies and procedures to improve efficiency and guest satisfaction.
Experience
- Proven management experience in full service restaurant or casual dining environments; fine dining is a plus.
- Extensive background in kitchen and hospitality management.
- Demonstrated supervisory experience with team management, interviewing, training & development.
- Experience in inventory control, budgeting, food safety standards, and food industry best practices.
- Strong leadership skills with the ability to motivate staff and foster a positive work environment.
- Background in culinary arts or food service management preferred; barista or coffee experience is advantageous. Join our team as a Cafe Manager to lead a vibrant hospitality environment where your expertise will ensure exceptional guest experiences through outstanding service and operational excellence.
Why You’ll Love Working With Us
- Competitive salary + performance bonus
- Contribution toward health and dental insurance
- Paid time off
- Growth opportunities with a rapidly expanding international brand
- Coffee perks (of course!) and a supportive, collaborative team culture
Join us as we bring Toby’s Estate Coffee from Sydney to New York City and beyond — where every cup, every team member, and every guest experience matters.
Apply today and be part of building something special.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Paid training
Experience:
- Cafe or Restaurant: 4 years (Required)
License/Certification:
- NYC Food Protection Certificate (Required)
Work Location: In person
