theWit Chicago, a Hilton Hotel is a luxury lifestyle hotel located in the heart of downtown Chicago’s Loop and Theater District. Surrounded by premier dining, entertainment, shopping, and corporate offices, the hotel serves a diverse mix of business and leisure travelers in a fast-paced, high-energy hospitality environment.
Position Summary
The Overnight Attendant is responsible for maintaining the cleanliness, appearance, and functionality of all public areas while providing operational support to the Housekeeping team during overnight hours. This role ensures guest and employee areas are clean, organized, stocked, and ready for the following day's operations. The Overnight Attendant also responds promptly to guest requests, assists with deep cleaning projects, and supports hotel operations to deliver an exceptional guest experience consistent with theWit Chicago's luxury standards.
Essential Duties and Responsibilities
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Clean and maintain all public areas, including lobbies, elevators, hallways, restrooms, meeting spaces, fitness center, and employee areas.
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Perform overnight deep cleaning of carpets, floors, walls, windows, furniture, and other public space surfaces.
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Restock housekeeping closets, linen rooms, guest supplies, and amenities throughout the hotel.
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Collect, transport, and distribute clean and soiled linens as needed.
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Remove trash, recycling, and debris from guest and back-of-house areas.
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Respond promptly to guest requests, including delivery of amenities, extra linens, towels, cribs, rollaway beds, and other requested items.
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Assist Room Attendants by stripping rooms, removing trash, delivering supplies, and completing special cleaning assignments.
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Set up and break down meeting rooms or public spaces as directed.
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Report maintenance concerns, safety hazards, or damaged equipment to the appropriate department.
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Operate housekeeping equipment such as vacuums, floor scrubbers, carpet extractors, and other cleaning equipment safely and efficiently.
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Ensure all housekeeping storage areas remain clean, organized, and fully stocked.
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Follow all hotel safety, sanitation, and security procedures.
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Maintain a professional appearance and provide courteous, friendly service to all guests and team members.
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Perform additional duties as assigned by Housekeeping leadership.
Qualifications
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Previous housekeeping or hotel experience preferred but not required.
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Ability to work independently with minimal supervision during overnight hours.
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Strong attention to detail and organizational skills.
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Excellent customer service and communication skills.
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Ability to prioritize multiple tasks in a fast-paced environment.
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Must be dependable, punctual, and flexible with scheduling.
Physical Requirements
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Frequently lift, carry, push, or pull up to 50 pounds.
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Stand and walk for extended periods throughout the shift.
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Bend, stoop, kneel, climb stairs, and reach overhead frequently.
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Operate cleaning equipment and safely handle housekeeping chemicals.
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Ability to work overnight shifts in varying temperatures and environments.
Work Environment
This position works primarily in guestroom corridors and occupied guestrooms and requires frequent interaction with guests and hotel team members. The Overnight Attendant is expected to maintain a professional appearance, deliver exceptional hospitality, and contribute to a positive guest experience consistent with the luxury service standards of theWit Chicago and Hilton.
Compensation
Benefits:
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:
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Medical Plans: Choice of three plans to meet your healthcare needs.
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Dental Plans: Two options for dental coverage.
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Vision Insurance: Coverage for routine eye care and eyewear.
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Paid Time Off (PTO): To support work-life balance.
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Accident/Hospital Indemnity/Critical Illness plans (new for 2026).
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401(k) Retirement Plan: Plan for your future with employer contributions.
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Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
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Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
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Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
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Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
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Commuter Benefits: Save on transit and parking expenses.
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Pet Insurance: Options to support your furry family members.
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Hilton travel discounts and employee room rates worldwide
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Career growth and training opportunities
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Access to wellness programs and employee appreciation events
Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.
E-Verify Participation:
theWit Hotel participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all newly hired employees.
Equal Employment Opportunity:
theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.
