Description:
Core Responsibilities of a Inspection Manager
(Reporting to the Total Service Manager)
Field Team Leadership
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Direct Oversight of Technicians: Supervise day-to-day activity of fire alarm, sprinkler, extinguisher, and suppression technicians.
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Daily Dispatch & Labor Planning: Ensure techs are scheduled efficiently, with appropriate skill sets assigned to jobs.
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Daily Work Order Review: Ensures completed WOs are ready for billing
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Timecard & Payroll Review: Approve daily/weekly hours, ensuring accuracy and overtime control.
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Field Coaching & Ride-Alongs: Conduct regular in-field visits for quality control, safety, and coaching purposes.
Requirements:
Operational Execution
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Work Order Management: Ensure timely completion of repairs, inspections, and follow-up deficiencies.
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Backlog Reduction: Actively monitor and work backlog to avoid aged WOs, missed inspections, or delayed repairs.
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Inspection Readiness: Confirm jobs are properly prepared (material, documents, tools) and inspection ready before dispatch.
Customer Service Support
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Field-Level Escalations: Handle on-site customer issues, rework needs, or delays before escalating to Total Service Manager.
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Quality Assurance: Conduct periodic QC on inspections and repairs to ensure code compliance and customer satisfaction.
Scheduling & Dispatching
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Assign work orders to technicians based on availability, skill set, location, and job priority.
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Coordinate scheduling details with customers and subcontractors as needed.
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Maintain a forward-looking schedule with at least 45 days of inspections planned in advance.
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Route technicians strategically to minimize drive time and maximize billable efficiency.
Team Development & Performance
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Mentorship & Support: Develop technician skill sets and assist with NICET certifications, licensing, or on-the-job training.
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Performance Reviews: Provide input on performance evaluations, coaching, and disciplinary actions.
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Culture & Morale: Foster a positive work environment aligned with safety, accountability, and growth.
Safety & Compliance
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Jobsite Safety Oversight: Ensure proper PPE, safe practices, and incident reporting protocols are followed.
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Tool & Vehicle Management: Verify that tools, ladders, test equipment, and vehicles are maintained, tracked, and used properly.
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Compliance Checks: Support audits or inspections related to NFPA, OSHA, AHJ, and company standards.
Internal Collaboration
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Scheduling Team Liaison: Work closely with schedulers and dispatch to make real-time adjustments and solve technician issues.
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Project & Install Coordination: Coordinate technician crossover for inspection/repairs post-project when needed.
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Inventory/Material Needs: Support procurement and tracking of technician materials/tools/equipment.
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Help conduct interviews/hiring for new technicians.
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Manage or help monitor third-party vendors or subcontractors.
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Provide weekly updates or reports to the Total Service Manager on field performance.
