Job Classification: Hourly/Salary, Full-time
Supervisor: Quality Manager
Job Responsibility Summary: Voice of customers and processors. Staying involved with necessary improvements of overall COPQ metrics.
Position Requirements:
- Must have valid drivers license and reliable transportation.
- Preferred Metallurgical degree.
- Minimum 2 years working with flat roll sheet or coil.
- Minimum 6 months interacting with suppliers or customers.
- Preferred knowledge of exposed inspection techniques.
- Must be well spoken and able to work with all departments to implement change.
- Must be able to work in a fast pace environment as well as multi-task.
- Must be organized and capable of retaining records.
- Ability to use measurement tools.
- Must have Microsoft Office experience.
- Ford Q1 ERMA system
- Knowledge of steel making, processing, stamping, and welding.
Job Duties Include, but not limited to:
- Interaction with customers in resolution of non-conformances, continuous improvement, new business opportunities.
- Interaction with plant, suppliers, and processers in material dispositions and corrective actions.
- Drive root cause investigation and PCA implementations.
- Disposition of held material.
- Assisting with internal/external containments when necessary.
- Write Customer and Vendor Claims
- Acknowledge customer concern by the end of the day.
- Communicate with the team if you are working on a claim so we are not working on the same one.
- Spec Approval
- Claims that need to be entered into customer portals.
- Assist in Manufacturing Audits.
- Disposition of hold and rework materials daily.
- Review scrap reports daily.
- Monitor and manage customer and vendor claims
- Feed forward map dispositions
- Visit customers multiple times a week / rework material onsite.
- Any assignments given by Quality Manager / Director of Quality.
