- Ensures compliance with State, Federal or County rules and regulations and regarding all accounts receivable processes.
- Develops proficiency and acts as a resource in the billing system, accounting software, online payer portals, and other applications, as needed.
- Ensures all admissions and financial related paperwork is thoroughly completed for each admitted resident.
- Manage resident set-up, applicable charges, payers and payer changes, and private pay set-up in billing system.
- Performs eligibility checks, verifies insurance benefits, and provides coverage details to residents.
- Responsible for initiating financial conversations and collecting down payments at referral following the St. Luke’s Hospital Surrey Place Collection Policy. These payments can be related to private pay room and board, private room differentials, copays, deductibles, estimated spenddowns, etc. This includes ongoing billing collection for in-house residents and final bill collection upon discharge.
- Drives the Medicaid application process for applicable residents.
- Processes payments.
- Enters ancillary charges and submits vendor invoices to Accounts Payable in accordance with corporate policies and procedures.
- Oversee daily management of the Resident Trust Account (RTA) and petty cash and assists in monthly reconciliation of the RTA.
- Performs applicable month-end close activities
- Participate in monthly accounts receivable aging review and assist centralized billing office as needed for collection activities or other follow-up items.
- Manages the selection, training, development and performance of assigned staff where applicable to retain a professional and motivated team.
- Oversee the registration, reception, and transportation departments and fills in as needed.
Verbal and cognitive abilities are necessary. Speech, hearing and near visual acuity are essential. Effective interpersonal and problem solving skills are also required. Motor coordination and manual dexterity helpful. Employee is required to sit and walk frequently. Employee is occasionally required to bend, climb and lift. For repetitive action; employee is required to use both hands for simple grasping and pulling/pushing. Employee is occasionally exposed to electrical hazards and CRT terminal work. Employee may be exposed to bloodborne pathogens. Work shifts may vary to meet resident needs.
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Associate’s degree in business-related field or combination of High School Diploma and comparable experience.
