At Graybill Medical Group, we've been providing compassionate, high-quality healthcare to North San Diego County for more than 100 years. We're looking for a friendly, organized Patient Services Representative who enjoys helping others and thrives in a collaborative medical office environment. If you take pride in delivering outstanding customer service and creating a positive patient experience, we'd love to hear from you.
Job Summary
The Patient Services Representative (PSR) serves as the first point of contact for patients and visitors, providing a welcoming, professional, and efficient front office experience. This role is essential to the smooth operation of our clinics and plays a key part in ensuring every patient receives exceptional service from the moment they arrive.
Duties
- Greet and check in patients in a timely, courteous, and professional manner
- Schedule, confirm, and coordinate patient appointments across providers and specialties
- Verify insurance eligibility and benefits prior to and at the time of service
- Collect co-pays, deductibles, and patient balances; process payments accurately
- Review and update patient demographic and insurance information in the EHR system
- Scan and index incoming documents and maintain accurate medical records
- Resolve patient questions regarding appointments, insurance, and billing or direct them to the appropriate department.
- Collaborate with clinical staff to support efficient patient flow
- Adhere to HIPAA guidelines and Graybill policies regarding patient privacy and confidentiality
- Support a positive, team-oriented front office environment
- Communicate wait times, scheduling changes, or delays to patients with transparency
- Process patient registration forms and required documentation
- Obtain referrals and prior authorizations as needed
- Answer and route incoming telephone calls
Qualifications:
- High school diploma or equivalent required; some college preferred
- 1+ years of experience in a medical front office, receptionist, or customer service role preferred
- Familiarity with EHR systems (NextGen experience a plus)
- Experience verifying insurance eligibility, obtaining referrals or prior authorizations, and collecting patient financial responsibility preferred
- Strong communication skills — warm, clear, and professional with patients and staff
- Ability to multitask in a fast-paced clinical environment
- Bilingual (English/Spanish) a plus
Physical Requirements
- Ability to sit and stand for extended periods.
- Frequent use of computers and standard office equipment.
- Occasionally lift or move up to 20 pounds.
Benefits
- Medical, dental, and vision insurance
- FSA/HSA options
- 401(k) with employer contributions
- Paid sick time and PTO
- Paid holidays
- Employee Assistance Program
- Voluntary Short-term & Long-term Disability
- Voluntary Life, Critical Illness & Accident Insurance
Join our team and make a difference in the lives of our patients every day. We look forward to learning more about you!
Graybill Medical Group is an Equal Opportunity Employer and values a diverse and inclusive workplace.
Pay: $25.00 - $35.00 per hour
Application Question(s):
- Do you have experience using an electronic health record (EHR) system? If yes, please list the system(s) you've used.
- Are you able to work the schedule required for this position Monday-Friday 8:00am – 5:00pm?
Experience:
- medical front office, receptionist, or customer service : 1 year (Required)
Language:
Work Location: In person
