POSITION SUMMARY: Assists Director of Medical Services, physicians, nurses and medical services team in providing consumer services and various administrative tasks
QUALIFICATIONS: CNA preferred. High school diploma or GED equivalent. Obtain and maintain CPR and First Aid certification. Obtain and maintain Public Notary Certification. Provides own transportation. Four years’ experience in medical and/or mental health services preferred.
SKILL SETS: Exceptional communication skills, telephone and customer service skills, computer and typing skills; interpersonal skills, process verbal and written instructions, dependable, interact effectively with the public and staff, adaptability-able to deal with frequent change, delays, or unexpected events, strong sense of commitment.
PHYSICAL AND ENVIORMENTAL DEMANDS: Visual acuity necessary for updating files and completing an assortment of paperwork. Requires frequent stooping, kneeling and crouching to file records. Frequent hearing and talking necessary to answer phone and when communicating with consumes and members of their family, employees and other individuals. Work is light with walking, standing and sitting. Manual dexterity is required to perform word processing and other clerical duties.
JOB SPECIFIC FUNCTIONS: 1. Works collaboratively with the Director of Medical Services to provide ancillary and administrative support and assistance.
2. Provides key role in Medical Assistant training across agency, including on-site mentoring and externship collaboration with local universities and colleges.
3. Maintains role as Pharmacy Lead and addresses inter-agency and intra-agency pharmacy communications and collaborations, and reports all pharmacy concerns and conflicts to the Director of Medical Services.
4. Provides supports and assistance to multiple Medical Services staff simultaneously across multiple provider sc edules including scheduling, preparation of notes and documents, and treatment team participation.
5. Understands and utilizes specialized knowledge regarding both child and adult prescription practices.
6. Assists medical providers with preparing daily psychiatric notes and documentation.
7. Records and follows directives from medical providers.
8. Communicates and collaborates daily with internal and external pharmacy services as instructed by medical providers.
9. Type's correspondence, memorandums, and reports in an accurate and timely manner.
10. Ability to interact with consumers in individual and group setting to promote efficiency of medical prescribing practices.
11. Handles calls and messages for medical staff and exercises judgment as to the urgency or nature of the calls and directs consumers to the appropriate personnel.
12. Organizes, triages, and files correspondence on an ongoing basis.
13. Ability to report and direct questions to medically licensed staff regarding consumer need and associated medication side effects and contradiction prescribing.
14. Opens and dispenses mail.
15. Assists psychiatrist in conducting medication and medication management groups.
16. Communicates with regional agencies and hospitals regarding continuity of care and/or voluntary hospital admissions when clinically indicated and within the guidelines of the referral hospital.
17. Consult with referral sources to coordinate and collaborate on treatment plans as needed, including making referrals to established compliance programs within the agency.
18. Obtains Prior Authorizations and Patient Assistance medications under order from prescribing staff.
19. Coordinates with medical services staff to assist and support referrals within and outside the agency.
20. Provides training and educational materials to individuals related to improved understanding of basic health care needs and issues.
21. Educates clients and their families about the treatment of sever mental illness and emphasizes the importance of medication and therapy compliance.
22. Supervisor all medical assistants for the agency.
23. Maintain timecards, time off request, and annual personnel requirements for medical assistants.
24. Participates in agency continuing quality improvement (CQI) activities.
25. Performs other duties as assigned.
MANDATORY REQUIREMENTS:
1. Adheres to Communicare, Inc. policies and procedures.
2. Attends mandatory in-services and other training/educational programs as required.
