About the Opportunity
A growing multifamily housing organization is seeking an experienced Assistant Community Manager to support the daily operations of a residential community. This role works closely with the Community Manager and plays a key part in resident relations, leasing, rent collection, financial administration, compliance, and overall property operations.
The ideal candidate is customer-focused, highly organized, and capable of stepping into a leadership role when needed. This position offers an opportunity to contribute to a positive resident experience while supporting the performance and operational success of the community.
What We're Looking For
Resident-Focused Service
- Passion for delivering excellent customer service and creating positive resident experiences.
- Ability to build strong relationships with residents, vendors, and team members.
- Strong problem-solving skills and the ability to address resident concerns professionally and effectively.
Organized & Detail-Oriented
- Ability to manage multiple responsibilities while maintaining accuracy and efficiency.
- Strong understanding of financial processes, collections, and administrative duties.
- Capable of maintaining confidential records and ensuring compliance requirements are met.
Leadership & Collaboration
- Comfortable supporting on-site operations and assisting with team oversight.
- Ability to act on behalf of the Community Manager when needed.
- Committed to fostering a professional, service-oriented environment.
Qualifications
- Minimum of 2 years of experience as an Assistant Community Manager or in a similar property management role.
- Working knowledge of LIHTC and Tax Credit housing programs required.
- Strong understanding of Fair Housing regulations and landlord-tenant practices.
- Experience with rent collection, resident accounts, and property bookkeeping.
- Excellent customer service and communication skills.
- Strong organizational and time-management abilities.
- Proficiency with Microsoft Office Suite, email, and property management software.
- Experience with Yardi Voyager or similar property management platforms preferred.
- Ability to work effectively with diverse populations and maintain professionalism in challenging situations.
Key ResponsibilitiesResident Relations & Customer Service
- Deliver a high level of customer service to residents, prospective residents, and visitors.
- Respond promptly and professionally to resident inquiries, concerns, and service requests.
- Support resident retention efforts through engagement programs and community events.
- Maintain accurate and confidential resident records.
- Answer phones, greet visitors, and assist walk-in traffic.
- Support leasing activities, including prospect follow-up, property tours, and application processing.
- Serve as a resource for residents regarding community policies, procedures, and available resources.
Financial Administration & Property Operations
- Process rental payments, security deposits, and other community income.
- Maintain accurate resident ledgers and financial records.
- Monitor delinquent accounts and communicate with residents regarding outstanding balances.
- Assist with collection efforts in accordance with company policies and lease agreements.
- Support monthly reporting, occupancy tracking, and operational performance reviews.
- Conduct inspections of vacant units, model apartments, and common areas.
- Identify maintenance concerns, property appearance issues, and potential policy violations.
- Assist with budgeting and financial performance discussions as requested.
Operational Support & Team Coordination
- Support daily property operations and help ensure efficient workflow throughout the community.
- Assist with supervising operations in the absence of the Community Manager.
- Collaborate with leasing, maintenance, and compliance teams to ensure service goals are met.
- Promote adherence to Fair Housing guidelines and company standards.
- Maintain a professional appearance and positive attitude while representing the community.
- Support file audits, recordkeeping, and compliance-related activities.
Compliance & Risk Management
- Ensure community operations comply with applicable housing regulations and industry standards.
- Assist with compliance documentation and record maintenance.
- Support lease enforcement procedures, notices, and required legal documentation.
- Follow established processes related to resident account management and occupancy requirements.
- Help identify and mitigate potential liability and compliance concerns.
Work Environment
- Combination of office-based work and community walk-throughs.
- Frequent use of computers, phones, and office equipment.
- Regular walking throughout the property, including outdoor areas.
- Ability to inspect units, common areas, and community amenities.
- Occasional bending, reaching, lifting, pushing, and pulling.
- May be required to assist with emergency situations and property-related incidents as needed.
Benefits & Growth Opportunities
Eligible employees may have access to a competitive benefits package that can include:
- Medical, dental, and vision coverage
- 401(k) retirement plan
- Paid time off and paid holidays
- Professional development and industry training
- Career advancement opportunities
- Employee recognition and performance-based growth programs
Equal Opportunity Employer
We are committed to fostering a workplace where inclusivity, respect, and collaboration are valued. We welcome applicants from diverse backgrounds and provide equal employment opportunities without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other protected characteristic under applicable law.
Pay: $25.00 - $31.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
