Customer Service Representative (Contract) - New Hope, MN (Fulltime Onsite)
Beacon Hill's client is seeking a Customer Service Representative to join their team on a 4-month contract with potential for extension. This position is fully onsite in New Hope, MN and offers an opportunity to work within a collaborative order management environment supporting both internal teams and customer needs.
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Handle inbound phone calls while delivering professional and friendly customer support
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Enter and process customer orders across multiple systems and platforms with a high level of accuracy
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Utilize tools such as JDE for commercial order processing, Webdocs for purchase order access, and additional systems for sample order requests
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Support EDI-related processes and provide backup coverage once trained
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Review daily operational reports and make necessary updates or adjustments to customer orders
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Partner closely with the Order Management team to ensure timely and accurate order fulfillment
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Investigate order discrepancies, determine root causes, and apply appropriate corrections or coding updates
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Communicate proactively with internal teams via email and Microsoft Teams to resolve order-related questions or issues
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Handle time-sensitive requests including urgent orders and cancellations
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Previous customer service experience, ideally in a high-volume or order processing environment
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Strong technical aptitude with the ability to navigate multiple systems and screens simultaneously
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Excellent communication skills, including a polished and professional phone presence
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Comfortable working cross-functionally and collaborating with internal teams
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Detail-oriented with the ability to troubleshoot and resolve order issues effectively
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Engaging and personable, with a team-oriented mindset
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you!
Beacon Hill. Employing the Future (TM)
