Service Advisors
HIGH ACHIEVERS EARN HIGH REWARDS!
Don Davis of Arlington is excited to welcome motivated and customerfocused Service Advisors to join our growing Service Center. As a key representative of our Service Department, the Service Advisor serves as the primary point of contact for our customers-helping them understand their vehicle's maintenance and repair needs, outlining service options, and providing clear cost estimates before coordinating with our Technicians.
Employee BenefitsCompensation Package:
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Paid time off (PTO) and Holiday pay
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Company paid life insurance
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Health and wellness plans
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Medical, dental, vision, and supplemental insurance
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Flexible Spending accounts
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Financial retirement plans WITH COMPANY MATCHING
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401K and ROTH
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Employee Discounts
Role Responsibilities
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Provide Expert Customer Guidance: Clearly explain maintenance and repair recommendations, associated costs, and service options. Address customer questions and concerns while ensuring a positive and satisfactory service experience.
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Manage Service Documentation: Maintain accurate customer and vehicle records, create invoices, process payments, verify warranty coverage. Ensure all database entries and billing details are complete and accurate.
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Promote Service Offerings: Recommend additional services, products, and maintenance solutions. Support the Service Department's sales goals by proactively identifying customer needs and contributing to revenue targets.
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Coordinate Service Appointments: Schedule customer visits and work closely with technicians to prepare detailed Repair Orders. Document customer-reported issues, required repairs, and cost estimates clearly and accurately.
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Verify InsuranceArrange Loaner Vehicles: Confirm customers' insurance information and coordinate loaner vehicles when needed. Collaborate with the Rental Agent to ensure customers have appropriate transportation during service.
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Provide Ongoing Service Updates: Maintain consistent communication with customers by delivering progress updates throughout the repair process. Ensure customers are informed about timelines and completion expectations.
Employee Prerequisites
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Flexible availability to support business needs
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Sales experience with a working knowledge of the automotive industry
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Basic computer skills and comfort navigating software systems
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Ability to complete onboarding efficiently
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Ability to stand, walk, or sit for extended periods (up to 5 hours)
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Strong verbal and written communication skills, with the ability to read and interpret documents, prepare routine reports, and interact effectively with customers, colleagues, and management
Job Type:
Full-time
We are an Equal Opportunity Employer. All applicants must be at least 18 years of age and legally authorized to work in the United States. A valid driver's license is required, and candidates must successfully complete all preemployment screening processes.
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