Venue Manager – Seasonal Ice Skating Rink
Company: Ice Rink Events
Location: Avalon, Alpharetta GA
Season Dates: November 22, 2025 – January 18, 2026 (plan to be hired September, 2026)
Job Type: Seasonal, Full-Time
About Us
Ice Rink Events is the nation's leading provider of seasonal ice skating rinks, creating memorable holiday experiences for guests of all ages. We are seeking an energetic, organized, and customer-focused General Manager to lead the day-to-day operations of our seasonal outdoor ice skating rink at Avalon.
This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment, enjoys managing teams, and is passionate about delivering exceptional guest experiences.
Position Overview
As Venue Manager, you will oversee all aspects of rink operations, including install and tear down, staffing, customer service, safety, facility maintenance, scheduling, reporting, and overall site performance. You will serve as the primary on-site leader and work closely with company leadership to ensure a successful holiday season.
Responsibilities
- Oversee all daily rink operations, including opening and closing procedures
- Recruit, hire, train, and supervise seasonal staff
- Create employee schedules and ensure proper staffing levels
- Manage payroll budgets, daily reporting, and administrative tasks
- Oversee POS systems, online ticketing platforms, and waiver systems
- Ensure exceptional customer service standards are maintained at all times
- Address guest concerns and resolve issues professionally and efficiently
- Enforce company policies, safety procedures, and operational standards
- Conduct daily facility and safety inspections
- Coordinate maintenance and upkeep of rental skates, equipment, POS systems, and facility assets
- Identify opportunities to improve operational efficiency and guest satisfaction
- Assist with rink installation and removal alongside project managers and installation crews
- Maintain a clean, organized, and safe environment for guests and staff
Qualifications
- Experience in Management required
- Strong leadership, communication, and problem-solving skills
- Experience hiring, training, and managing employees
- Excellent customer service and interpersonal skills
- Comfortable working with technology, including Google Workspace, POS systems, payroll software, and mobile applications
- Strong written and verbal communication skills
- Ability to work independently and make sound decisions in a fast-paced environment
- Must possess a valid driver's license
- Ability to work outdoors in varying weather conditions
- Physical ability to walk, stand, bend, twist, and lift throughout the workday
- Must be able to pass a background check
Schedule Requirements
This position requires a flexible schedule throughout the season, including:
- Evenings
- Weekends
- Holidays
- School breaks
- Special events and peak attendance periods
What We're Looking For
- Positive attitude and strong work ethic
- Proven leadership experience
- Excellent organizational skills
- Dependable and self-motivated
- Team-oriented mindset
- Strong attention to detail
- Ability to lead by example and support staff at all levels
How to Apply
Please submit:
- Your resume
- A brief summary of your management experience
- Any additional information you'd like us to consider
Applications missing the requested information may not be considered.
Why Work With Us?
- Lead a premier holiday attraction at Avalon
- Gain experience managing a high-volume seasonal venue
- Work in a fun, energetic outdoor environment
- Join a team dedicated to creating memorable holiday experiences for the community
Ice Rink Events is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Pay: From $975.00 per week
Experience:
- Events management: 2 years (Required)
Location:
- Alpharetta, GA 30004 (Required)
Work Location: In person
