Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding customer support. This role involves interacting with customers to address inquiries and resolve issues. Bilingual candidates are highly encouraged to apply.
Responsibilities
- Provide exceptional customer support through various channels including phone, email, and chat.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Collaborate with team members to improve service.
- Follow up on arrival status, obtaining release, keeping up to date on evolving tariff and trade requirements for vessel shipments.
- Obtaining and communicating duty approvals.
- Assist in sales efforts by identifying opportunities for upselling or cross-selling products.
- Create entries, ISF's, monthly/daily reports.
- Complete internal status reports.
Requirements
- Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
- Proficiency in computer systems and software for data entry and record management.
- Bilingual advantage.
- Ability to handle challenging situations calmly and professionally.
- Strong problem-solving skills with attention to detail.
- A positive attitude and willingness to learn new processes.
- Team player
- Organized
Candidate must pass a drug test and background check.
Schedule is from Monday-Friday 11:00a.m. to 8:00p.m.
Starting at $16.00+DOE
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
