Job Description Form
Brand/Department: maurices
Work Location: Field
Associate Name: Associate ID:
Job Title: First Assistant and Full-time Assistant Manager Job Code: STOFAM, STOASF
PT Assistant Manager,
Supervises
Reports to Position: Store Leader Stylists, Sales Support
Position(s):
Type of position: Compensation Use Only:
Full-time Pay Grade ________
Part-time FLSA Status Exempt Nonexempt
Regular Benefit Level ___________ Manager Level ___________________
Intern/ Temporary
G* ENERAL DESCRIPTIO N *
R esponsible for being a servi ce leader in the store by leading store team members to deliver a consistent brand experience and provide excellent service to all customers. Contributes to the achievement of stores sales goals, visual brand expectations and execution of store operations . Partners with the store leader in recruiting, hiring, developing, and scheduling store associates.
Responsible for overseeing a nd managing the store and staff in the absence of the Store Leader.
PERFORMANCE REQUIREMENTS
Key Responsibilities:
- Ensures the successful execution of our customer service philosophy by: o Practicing our Customer First Culture:
▪ Building an Authentic Connection: Connect with every Liv in a genuine way and delivering a welcoming first moment.
▪ Create an Amazing Experience through asking open ended questions, making relevant recommendations, and sharing the benefits of our mymaurices rewards card & maurices credit card.
▪ Become an Expert Stylist: Communicate your style expertise and build credibility with Liv. o Building sales through a commitment to our Customer First Experience. Consistently deliver, coach, and develop the behaviors of Observe, Connect, Suggest & Sell. o Promoting an Omni Channel experience for Liv by utilizing loyalty programs, promoting maurices.com and using technology as a selling resource. o Leading by example and consistently demonstrating a customer first philosophy.
- Contributes positively to store results through: o Our Customer First Survey o Personal and team recognition through “Love Notes” from Liv o Store Sales Results
- Contributes to the team experience by: o Reacting quickly and communicating with team members regarding customer and store activity needs o Being inclusive, positive, and treating all team members with respect
April 2022
o Engaging team members o Being receptive to feedback from others and making timely changes
- Leads and contributes to the brand experience by: o Setting daily goals, determining, and assigning tasks, and motivating the team o Ensuring work is accomplished on time, thoroughly, and according to company standards o Supporting the development of the team by coaching and providing timely open, honest, and direct feedback o Recognizing and celebrating associate service interactions and recognizes “Love Notes” delivered through our Customer First Survey o Demonstrating a commitment to ongoing learning through participation in LEAD and field training programs o Exercising good judgment and demonstrating professionalism o Efficiently and accurately implementing maurices Operating Procedures. o Understanding and executing all visual brand expectations. o Representing the company’s current fashion.
- Partners with the Store Leader in hiring, developing and scheduling store associates by: o Networking and recruiting talent o Conducting interviews and selecting quality candidates o Partnering with the store leader in onboarding new associates and growing and developing all associates. o Assisting Store Leader in providing feedback on associate performance and review writing o Assisting Store Leader in developing a store schedule based on the needs of the business
- Consistently works scheduled shifts and maintains a flexible schedule to meet store needs.
- Adheres to and enforces all company policies, procedures, safety practices, and loss prevention procedures.
WORK EXPERIENCE AND EDUCATION REQUIREMENTS
- High School Degree or GED preferred.
- Supervisory experience required in a customer focused environment, experience in the fashion industry preferred.
- Customer service experience preferred.
Unique/Physical Requirements
- Work varied hours/days as business dictates
- Able to reach, push, pull, stand, squat and bend for up to 8 hours or longer as necessary.
- Able to operate and use all equipment necessary to run the store
- Able to operate computerized register system
- Able to move or handle merchandise throughout the store weighing up to 50 pounds
April 2022
Job Type: Full-time
Pay: $15.87 - $19.25 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Morning shift
- Night shift
Work Location: In person
