MANTECH seeks motivated, career and customer-oriented IT Support Specialists to join our team in Oahu Hawaii and Dallas Texas.
Responsibilities include but are not limited to:
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Approves and monitors the technical support workflow for a diverse range of hardware and software platforms.
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Coordinate the resolution of escalated technical issues involving network connectivity and enterprise applications.
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Authorize the distribution of IT assets and the maintenance of detailed equipment inventories for organizational accountability.
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Oversee the day-to-day operation of Information Technology and Security Groups within a regional distribution framework.
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Coordinate technical assistance for forward-deployed personnel to ensure the continuous availability of critical mission systems.
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Validate the setup and maintenance of secure IT infrastructure required for large-scale military exercises in the Pacific.
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Provides leadership, guidance, and mentoring to subordinate staff.
NOTE: Multiple levels of seniority are available based on qualifications and experience. Please see below.
Minimum Qualifications:
Senior Level
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High school diploma and 10+ years of position-relevant experience (A bachelor’s degree may be substituted in lieu of 2 years of additional experience).
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Professional-level IT certifications (e.g., CompTIA Security+).
Mid Level
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High school diploma and 3+ years of position-relevant experience (A bachelor’s degree may be substituted in lieu of 2 years of additional experience).
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Foundational IT certifications (e.g., CompTIA A+).
Junior Level
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CompTIA Security+ or equivalent IAT Level II certification.
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Ability to follow established technical SOPs and maintain accurate technical records.
Preferred Qualifications:
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12+ years of position-relevant experience.
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Experience working in a military IT help desk or network operations center.
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Proficiency in troubleshooting military-unique software and hardware.
Clearance Required:
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Must hold an active Secret Clearance
Physical Requirements:
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The person in this position must be able to remain in a stationary position 50% of the time.
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Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
