Job Overview
We are seeking a dedicated and experienced Banquet Captain to lead our banquet service team and ensure exceptional guest experiences at our events. The ideal candidate will possess a strong background in food service management, with expertise in supervising staff and managing banquet operations. This role requires excellent leadership skills, a passion for hospitality, and the ability to maintain high standards of food safety and service quality.
Duties
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Oversee all aspects of banquet service, ensuring smooth operations from setup to breakdown.
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Train and manage banquet staff, providing guidance on service standards and food handling procedures.
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Coordinate with kitchen staff to ensure timely food preparation and presentation.
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Handle cash transactions accurately and manage POS systems such as Aloha POS or Micros POS.
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Maintain inventory control, ensuring that all supplies are stocked and available for events.
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Ensure compliance with food safety regulations and company policies regarding food production and handling.
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Provide exceptional customer service by addressing guest inquiries and resolving any issues that may arise during events.
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Assist in budgeting for events, ensuring cost-effective management of resources while maintaining quality service.
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Collaborate with event planners to execute catering needs and special requests for guests.
Requirements
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Proven experience in a supervisory role within the food service industry, preferably in banquet or fine dining settings.
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Strong knowledge of food preparation techniques, culinary practices, and kitchen management.
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Familiarity with cash handling procedures and experience using POS systems (Aloha POS or Micros POS).
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Excellent leadership skills with the ability to motivate and develop team members through training & development initiatives.
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Strong organizational skills with experience in inventory control and budgeting for events.
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Exceptional customer service skills with a focus on creating memorable guest experiences.
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Ability to work efficiently under pressure while maintaining a positive attitude in a fast-paced environment.
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Previous experience in hospitality management or restaurant management is preferred.
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Knowledge of food safety regulations and best practices is essential.
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Experience in casual dining, quick service & fast food restaurants, or catering services is a plus.
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Background in barista or coffee service is advantageous. Join our team as a Banquet Captain where your leadership will play a vital role in delivering outstanding dining experiences for our guests.
