Spring Bank is an FDIC insured community bank headquartered in The Bronx, New York. Founded in 2007 — as the first bank to headquarter in the South Bronx in 25 years and the first B Corp Bank in New York State — our mission is to pursue a double bottom line, serving the needs of underserved consumers and small businesses in the New York City area by providing transparent and affordable banking products and services.
Spring Bank has been designated by the U.S. Treasury as a Community Development Financial Institution (CDFI), in recognition of the investments and loans the bank makes in low- and moderate-income communities in New York City. Spring Bank is also a preferred lender with the U.S. Small Business Administration.
Spring Bank exists to create a world where all people have access and the opportunity to build prosperous and abundant futures for their families and communities. The Bank seeks to create innovative depository and loan products designed to help unbanked and underbanked consumers build wealth and avoid getting trapped in cycles of debt. We are constantly innovating affordable financial products based on the needs of our community.
Spring Bank is currently seeking a Customer Service Representative for our new Brooklyn branch which will be located at 445 Grand Street (corner of Grand and Fulton). Customer Service Representatives are responsible for opening customer accounts, providing excellent customer service, and promoting bank products. The Customer Service Representative position plays a critical role in delivering exceptional customer experience during every interaction. This position requires ongoing focus on building solid and long-lasting relationships by engaging all customers in a positive manner. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time. Upon hire, training for this role will be provided at the Spring Bank’s headquarters in the Bronx. Once training is completed, this position will be regularly located at the new Brooklyn branch. This is a full-time, on-site, non-exempt role. This position is 100% on-site.
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Provide friendly, proactive servicing of customer needs to continually exceed expectations.
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Open new accounts (consumer and business) with appropriate identification and maintain customer files.
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Complete other operational duties as assigned, including those unique to the requirements of assigned branch.
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Process customer monetary transactions accurately and efficiently as required ensuring branch protocol is followed and customer service is maintained at the highest level.
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Resolve easytocomplex customer service issues expeditiously while providing personable customer experience.
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Collect and safeguard sensitive financial data.
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Use a variety of banking systems to service customers (FIS, Horizon, etc.)
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Describe and (cross) sell the Bank's products and services as appropriate to benefit customers.
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Identify fraudulent activity to prevent potential losses and maintain awareness of current fraud alerts.
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Maintain uptodate knowledge of Bank's products and services and applicable Federal regulations, including Bank Secrecy and Know Your Customer principles. o Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices;
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Review reports and resolve exceptions as per procedures.
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Share knowledge and train other employees within Branch.
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Contact clients to ensure satisfaction with current services and crosssell if appropriate.
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Must be willing to work at other branches if/when necessary.
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Perform other duties, as assigned.
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One to three years of experience as a Customer Service Representative in a financial institution.
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Must have strong math and computer skills in addition to being analytical.
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Ability to build new customer relationships and/or strengthen existing relationships.
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Preferred knowledge of banking products and services as well as banking regulations and compliance issues involving customer transactions.
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Must have an upbeat and outgoing personality with a strong attention to detail.
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Willingness to assist/support other areas and grow within the Bank.
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Must be a team player; the ability to work as part of a team is essential.
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Must be a strong communicator; ability to solve problems with minimal assistance.
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Ability to prioritize and multitask.
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Must be able to commute to Brooklyn on a daily basis.
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Knowledge of/ familiarity with bank software applications (Horizon, FIS, etc.).
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Bilingual or Multilingual preferred but not required.
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Proficient in Microsoft Office Suite
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Prolonged periods sitting at a desk working on a computer.
$33.00 - 35.00—commensurate with experience; commission eligible
Spring Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity of expression, or any other characteristic protected by federal, state, or local laws.
Spring Bank offers a wide array of benefits; in addition to vacation and sick time, several health, dental and vision plan options, a 401(k), Flexible Spending Account, and more!
