Job Title: Customer Service Representative
Contract: Direct Hire
Location: Dallas, TX
Hourly: $24-28/hr
Schedule: 100% Onsite M-F, 9am-5pm
Benefits: For eligible employees we offer medical, dental, vision, and 401K
Job Description:
Overview
We’re looking for a reliable, hands-on team member who’s equally comfortable behind a desk and on their feet. In this role, you’ll handle customer orders from start to finish — taking calls, entering orders accurately, and jumping into our inside fulfillment area to pick, pack, and pull when the team needs it. If you’re organized, proactive, and take pride in getting things right, you’ll fit right in.
Duties
- Provide excellent customer service by processing orders, returns, and customer inquiries via phone, email, and walk-in traffic.
- Accurately enter and manage orders in Eclipse, ensuring proper documentation and credit approval.
- Support daily order fulfillment, including picking, packing, verifying, and preparing orders for delivery.
- Receive and verify inventory shipments, track stock levels, and communicate replenishment needs.
- Coordinate delivery schedules, route documentation, and shipping activities.
- Monitor backorders, credit holds, and operational queues to ensure timely order processing.
- Resolve shipping discrepancies, damage claims, and customer service issues.
- Collaborate with sales, purchasing, credit, and warehouse teams to support daily operations and meet business objectives.
- Maintain accurate records, generate reports, and perform other duties as assigned.
- Safely lift and carry materials up to 35 lbs as needed.
Qualifications
- 5+ years of experience in inside sales, customer service, order entry, or inventory coordination in a distribution environment
- High school diploma or equivalent required; dry cleaning or alterations industry experience a plus
- Proficient with computer systems and order entry; Eclipse ERP experience is a plus
What We're Looking For
- A self-starter who takes initiative and follows through
- Organized and detail-oriented — you catch errors before they become problems
- Clear communicator who represents the company well with customers, vendors, and coworkers
- Comfortable splitting time between desk work and hands-on order fulfillment; willing to pitch in wherever the team needs it
- Able to work under time constraints and meet daily deadlines
- Willingness to work overtime when requested
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