The Excel Center – Goodwill Industries of the Chesapeake
Baltimore, MD
Shift: 12:00 PM – 8:00 PM
The Excel Center, an adult high school program operated by Goodwill Industries of the Chesapeake, is seeking a passionate and student-focused Life Coach to support adult learners on their path to earning a high school diploma.
This role serves as a student advocate and success coach, managing a caseload of 65–80 students and helping them overcome barriers to education. Life Coaches build strong relationships, connect students to critical resources, and support academic progress in a dynamic, mission-driven environment.
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Build strong, supportive relationships with students to promote retention and success
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Provide individualized support, including tutoring and substitute teaching as needed
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Collaborate with teachers, leadership, and staff to ensure student achievement
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Participate in team meetings and professional development
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Manage a caseload of approximately 65–80 students
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Monitor student data, attendance, and academic progress
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Develop student schedules and guide students toward graduation and postsecondary goals
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Prioritize and triage student needs while responding to urgent situations
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Connect students with community resources (housing, childcare, employment, etc.)
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Build and maintain partnerships with community agencies, schools, and employers
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Support students in overcoming personal and academic barriers
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Model professionalism and reinforce school expectations
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Conduct effective, respectful conversations with students in challenging situations
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Maintain a visible presence within the school to support engagement and safety
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Serve as a substitute instructor when needed
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Support additional student engagement activities and initiatives
Education & Experience
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Bachelor’s degree in psychology, human services, education, or a related field required
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Minimum 2 years of experience in social work, counseling, advising, academic support, or a related field
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Experience working with high school students in a non-traditional or adult education setting strongly preferred
Preferred
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Bilingual English/Spanish highly preferred
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Strong relationship-building and communication skills
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Ability to manage a high-volume caseload and prioritize effectively
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Knowledge of community resources and support services
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Strong problem-solving and crisis response abilities
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Data tracking and analysis skills
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Proficiency with Google Workspace, Microsoft Office (Word, Excel), Teams, and student information systems
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Ability to work independently while collaborating with a team
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Professionalism, empathy, and cultural competence
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Shift: 12:00 PM – 8:00 PM
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Office-based school environment supporting adult learners
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Fast-paced, student-centered setting focused on engagement and success
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Light physical activity (lifting up to 20 pounds)
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Regular standing, walking, and computer use
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Up to 25% travel within Goodwill’s service area (Baltimore region and Eastern Shore)
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Must successfully pass a background check
At The Excel Center, you’ll have the opportunity to make a direct impact on students’ lives—helping adults earn their high school diplomas and build a better future. Join a mission-driven organization committed to education, workforce development, and community success.
If you are passionate about student success, thrive in a fast-paced environment, and enjoy helping others overcome challenges, we encourage you to apply.
