Operations Manager (Will be required to cover shifts)
This is a working manager position. We’re looking for a hands-on experienced and dynamic Hotel Operations Manager to lead and oversee the day-to-day operations of our hotel. As the Hotel Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of various departments, providing exceptional guest experiences, and maintaining high standards of service.
The ideal candidate should have strong leadership skills, a strategic mindset, and a deep understanding of hotel management.
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Oversee and coordinate daily hotel operations to ensure a seamless guest experience
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Develop and implement operational policies and procedures to enhance efficiency and service quality
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Collaborate with department heads, including front desk and housekeeping to optimize workflows
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Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
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Manage and optimize hotel budgets, controlling expenses and maximizing revenue
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Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
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Ensure compliance with all health and safety regulations, conducting regular inspections
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Develop and maintain positive relationships with vendors, suppliers, and local businesses
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Handle guest concerns and complaints with professionalism and a commitment to resolution
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Stay informed about industry trends and best practices to drive continuous improvement
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Cover front desk shifts regularly
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Directly manage the housekeeping department and front office
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Effectively and professionally communicates with departments and GM
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Oversee maintenance department to ensure PM’s are completed correctly, assist to review work orders and determine outside needs
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Conduct periodic walk through/visual inspections of all property assets to determine condition, establish maintenance priorities and highlight need for improvement areas
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Informs management of hazardous situations, emergencies or threats to the safety and security of hotel guests, staff and assets
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Improve profitability by increasing revenues, customer satisfaction and staff productivity.
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Control budgets by planning and monitoring expenditures, prices, cash flow, and sales volumes; develop control procedures; monitor results.
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Make decisions about the most appropriate methods and procedures for maintaining financial records based on internal controls, professional standards, and applicable regulations.
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Planning the marketing, promotional activities and operational activities of the restaurant.
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Oversee housekeeping operations in accordance with established guest service, quality and sustainability standards.
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Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
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Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
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Ensure Public space is clean and bathrooms/pool/fitness is stocked at all times for guest amenities
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Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
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Perform other duties as requested by management.
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Proven experience in hotel operations management, with a track record of successful leadership
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Strong analytical and problem-solving skills
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Excellent communication and interpersonal abilities
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Proficiency in hotel management software and Microsoft Office applications
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Demonstrated ability to drive revenue growth and optimize operational efficiency
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Leadership and team management skills, fostering a positive and collaborative work environment
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Knowledge of health and safety regulations and best practices
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Flexibility to work irregular hours, weekends, and holidays as needed
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Commitment to delivering exceptional guest experiences and maintaining high standards of service
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Will be required to work nights, weekends and holidays
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Will be required to work in a fast-paced environment
Benefits
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Medical, Dental, and Vision Insurance for Full Time Staff
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Life Insurance for Full Time Staff
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401(k) Retirement Plan
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Paid Time Off
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Employee discount
- Organized with a sense of urgency
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Competitive, self-motivated and a self-starter.
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Leadership skills including problem solving and ability to multi-task
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Attention to detail, good follow through, and communication skills
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Previous hotel experience preferred
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Previous restaurant experience preferred
