Work Location: Alburquerque, New Mexico
Department: Operations
Reports to: Regional Operations Manager
Full-time/Part-time:
Essential Duties:
Under the general supervision of the ROM, The Patient Service Technician is responsible for the delivery, set-up, patient education, and pick-up of DME Equipment. Patient Service Technician are responsible for keeping organized with delivery/pickup tickets along with updated Delivery Track on unsuccessful & successful deliveries made.
Responsibilities: Employees to initial as completed
- ______ Reports to work daily and is ready to work at the scheduled start time
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______ Must wear all safety equipment (i.e. back support and steel toed shoes)
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______ Works On-Call assignment as needed or scheduled coinciding with the Saturday schedule
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______ Responsible for providing CPAP, Pulse Ox, Mask Fitting and any other oxygen/DME equipment under
supervision of Respiratory Therapist
- ______ Completes initial Respironics/ResMed training program which includes annual competency assessment
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______ Provides patient education as part of the patient care activity according to the patient need
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______ Delivers respiratory, medical equipment and supplies to patients or clients
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______ Maintains current and update knowledge of respiratory and home care equipment
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______ Performs equipment set ups in a timely and professional manner
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______ Presents SuperCare through professional personal appearance and patient care activities
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______ Completes delivery and pick-up paperwork promptly and accurately, ensuring all serial numbers are
listed and all paperwork is scanned into system
- ______ Assists, when necessary, the pulling of equipment and supplies from the warehouse as ordered on
patient delivery tickets
- ______ Loads equipment, oxygen systems, and related supplies on to a delivery vehicle
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______ Must be familiar with all applicable laws and regulations as they pertain to setting up respiratory
Equipment
- ______ Manages all orders on route sheet and Delivery Track, delivers via company vehicle; equipment to
meet ETA given
- ______ Communicates back with dispatch and or patient if ETA cannot be met
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______ Adds necessary notes into Delivery Track on type of delivery
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______ Works with patient to solve a variety of problems, thereby acting as a company field representative
(i.e. reverse demonstration process)
- ______ Able to identify and label contaminated equipment that is picked up to be brought back to location
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Contaminated (bloodborne pathogen exposed): equipment that has any bodily fluids or has been in an insect/rodent infested environment
- ______ Adhere to SuperCare Health’s company policy/procedure on picking up contaminated labeled equipment
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Bag equipment in bag
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Transfer equipment back to location
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Unload and place equipment in “Dirty” (quarantine) designated area
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______ Responsible for attempting to successfully pick up rental equipment, as directed, follows policies
pertaining to all equipment being returned
- ______ Responsible for unloading of company vehicle, ensure all returned/picked up equipment is placed in
proper designated area with pick up order attached
- ______ Must complete a physical inspection of vehicles and document daily
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______ Promotes teamwork among team members which includes but is not limited to assisting other
locations as needed
- ______ Performs warehouse and office maintenance tasks as required
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______ Performs any other duties that may be requested by Supervisor or Management
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______ Understand and adheres to all of SuperCare Health company policies
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______ To remain knowledgeable to date on all products
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______ Maintain a professional, safe, and clean work environment and vehicle
Qualifications:
- Must be 21 years of age
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Valid driver’s license with a good driving record
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DOT certification (optional)
Education and or Experience:
