Team: Marketing · Type: Full-time · Location: Remote — open to candidates in the United States or Latin America (Kitsch HQ: Los Angeles, CA) · Reports to: Chief Marketing Officer
Kitsch is a certified minority-owned global beauty brand. Established in 2010 and bootstrapped from hair ties sold door-to-door, Kitsch has grown into a household name across 32,000+ retailers in 92 countries — with no outside capital. We make everyday essentials that make you feel exceptional: high-performing, well-designed, and genuinely attainable. Learn more at mykitsch.com.
KITSCH is looking for a Marketing Operations Manager to serve as the operating backbone of our marketing team. In this role, you will turn strategy into a system: building the team's operating cadence, owning the marketing tools and performance data, and supporting the CMO with planning and cross-functional coordination so that every launch ships on time and every decision is made with data.
This is a broad operations role that combines hands-on marketing operations (martech stack, dashboards, launch calendar, budget, workflows) with strategic planning and leadership support (quarterly planning, OKR tracking, meeting preparation, cross-functional follow-through).
This role is open to candidates based in the United States or Latin America who can work substantial overlapping hours with our Los Angeles, CA-based leadership team.
Marketing Operations
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Own the day-to-day administration of the marketing technology stack (email/CRM, e-commerce, attribution, and project management tools), ensuring systems are reliable, integrated, and adopted by the team.
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Build and maintain marketing performance dashboards (CAC, ROAS, LTV, repeat-purchase rate) and run the weekly and monthly reporting rhythm for leadership.
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Own the launch calendar and cross-functional readiness across creative, e-commerce, retail, and social for all core launches (Spring/Summer, Fall/Winter, Halloween, Holiday).
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Track the marketing budget, manage purchase orders and key vendor/agency relationships, and keep spend accountable to results.
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Map team workflows, identify bottlenecks (briefing, asset handoff, approvals), and document repeatable processes and playbooks.
Strategic Planning & Leadership Support
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Run the quarterly planning process; help set, cascade, and track marketing OKRs to closure.
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Prepare agendas and pre-reads for leadership meetings; capture decisions and action items and drive follow-through.
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Keep marketing tightly connected to product, e-commerce, retail, and operations teams, translating between functions and closing gaps.
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Lead special projects: take ownership of high-priority initiatives that do not yet have a clear owner.
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Surface what is working, what is stuck, and what needs a decision — early, honestly, and with a recommendation.
Required
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4–6 years of experience in marketing operations, growth/business operations, or a comparable operational role — ideally in consumer, DTC, beauty, or CPG.
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Hands-on experience with a modern martech stack: email/CRM (e.g., Klaviyo), an e-commerce platform (e.g., Shopify), and analytics/attribution tools.
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Strong spreadsheet, modeling, and dashboarding skills — able to build a financial model and a clean report independently.
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Fluency in project management tools (Asana, monday.com, Trello) and the operational discipline behind them.
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A track record of running complex, cross-functional projects or product launches end to end.
Preferred
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Beauty, hair care, or CPG experience, especially with a fast-moving product launch calendar.
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Omnichannel exposure across DTC and retail (Target, Ulta, Amazon, TikTok Shop).
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SQL, GA4, or a BI/attribution tool (Looker, Northbeam).
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Experience scaling operations inside a fast-growth, founder-led brand.
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Systems thinking — sees the whole workflow, not just the task; builds processes that keep working over time.
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Data fluency — comfortable pulling, validating, and interpreting data, and knowing which metric answers which question.
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Program management — coordinates many moving parts across teams and delivers on time.
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Influence without authority — aligns and mobilizes stakeholders across functions.
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Prioritization and judgment — distinguishes urgent from important and protects the team's focus.
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Executive communication — writes and presents clearly and concisely, leading with the recommendation.
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Intuitive — Proactive Problem Solver: We're proactive, not reactive. When something doesn't feel right, we pause, speak up, and fix it with honesty and integrity.
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Takes Pride in Our Work — Accountability: We own our work with pride, deliver on time, collaborate generously, and keep learning.
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Humble & Inclusive: We lead with "How can I help?" No task is beneath anyone on this team.
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Warm & Real: We sound like people, not a corporation.
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First 30 days: Learn the stack, the calendar, and the team; map how work flows today and where it slows down.
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First 60 days: Stand up the team's operating cadence and a first version of the performance dashboard; own readiness for the next launch.
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First 90 days: Operating cadence adopted, dashboard trusted by leadership, and first workflow improvements shipped.
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First year: Marketing runs on a documented rhythm — launches land on time, decisions are data-backed, budget is under control, and reporting prep time is cut roughly in half.
We interview against a clear scorecard. Expect to discuss the outcomes above, walk us through real examples of these competencies in action, and meet the people you would work with day to day. We look for evidence, not buzzwords — and we will be equally transparent about the role in return.
KITSCH LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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