Job Summary
Join our dynamic automotive team as an Automotive Service Advisor, where your enthusiasm and expertise will drive exceptional customer experiences. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs, ensuring clear communication between clients and our skilled technicians. Your energetic approach will help streamline service processes, promote additional vehicle services, and foster long-term customer loyalty. If you thrive in a fast-paced environment and are passionate about automotive excellence, this is the perfect opportunity for you.
Responsibilities
- Provide a warm, professional welcome to every customer, actively listen to their vehicle concerns, and meticulously document all service requirements to ensure a seamless and accurate repair process.
- Explain repair and maintenance procedures clearly, providing detailed auto estimates and recommendations.
- Serve as the primary liaison between customers and our technicians, overseeing the end-to-end repair process.
- Manage service writing tasks efficiently, including invoicing, parts ordering, and cash handling procedures.
- Maintain excellent customer service standards by following up on vehicle status updates and ensuring customer satisfaction throughout the service process.
Requirements
- Excellent customer service skills with the ability to communicate technical information clearly and professionally.
- Experience in auto estimating software and service writing.
- Minimum of 2 years service writing experience.
Pay: $1,000.00 - $1,500.00 per week
Benefits:
- Health insurance
- Paid time off
Work Location: In person
