ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Daniel Dick - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Monday - Friday 8:30am to 4:00pm
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer phones & take payments
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Assist agents in making contacts with prospects via text & phone
- Following up on forms/documents needed
- Contacting late pays from CRM
QUALIFICATIONS:
- Must pass Property & Casualty test or have in place
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
