Crystal Water Plumbing is a fast-growing, customer-focused plumbing company dedicated to delivering 5-star service, quality workmanship, and transparent pricing. We serve residential and commercial clients with a complete range of plumbing and gas fitting solutions.
The Service Manager is responsible for overseeing the daily operations of the service department, ensuring top-quality customer experiences, and leading a team of service technicians. This key leadership role involves managing schedules, resolving escalated customer issues, maintaining high service standards, and supporting technician development and performance.
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Supervise and support service technicians, providing coaching, training, and performance feedback.
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Oversee scheduling, dispatch, and job assignments to maximize efficiency and customer satisfaction.
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Handle escalated customer inquiries and complaints, ensuring prompt and professional resolution.
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Monitor service quality, review completed jobs, and implement improvements as needed.
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Track department metrics (e.g., sold hours, revenue goals, customer satisfaction scores).
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Assist with hiring, onboarding, and ongoing training of service team members.
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Ensure compliance with company SOPs, safety standards, and local plumbing codes.
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Collaborate with office staff and other managers to optimize workflow and communication.
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Participate in regular management meetings and contribute to company growth initiatives.
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3+ years of experience in a service management or supervisory role (plumbing or home services preferred).
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Strong leadership, communication, and problem-solving skills.
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Proven ability to motivate and develop technicians.
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Experience with scheduling/dispatch software (Field Pulse or similar a plus).
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Customer-focused mindset with a commitment to quality and professionalism.
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Knowledge of local plumbing codes and industry best practices.
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Valid driver’s license; able to pass background check.
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Competitive salary plus performance bonuses.
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Paid vacation and sick leave.
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401k, training, and opportunities for advancement.
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Supportive, team-oriented company culture.
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