Position Summary
Millstone Marina & RV Resort is seeking a friendly, organized, and customer-focused Administrative Assistant to support daily operations through the busy season. This position serves as a primary point of contact for marina and RV resort guests by answering phones, responding to emails, assisting customers with questions, and providing administrative support to the General Manager and Marina Administrator.
The ideal candidate enjoys working with people, possesses strong communication skills, and can effectively manage multiple tasks in a fast-paced hospitality environment.
Essential Duties and ResponsibilitiesCustomer Service
- Greet marina and RV resort guests in a professional and welcoming manner.
- Answer incoming phone calls and direct inquiries appropriately.
- Respond promptly and professionally to customer emails and online inquiries.
- Provide information regarding marina services, RV accommodations, reservations, amenities, rates, policies, and local attractions.
- Assist guests with reservations, check-ins, and general customer service needs.
- Resolve routine customer concerns and escalate issues when necessary.
Administrative Support
- Provide daily administrative assistance to the General Manager and Marina Administrator.
- Prepare, organize, and maintain files, records, and operational documents.
- Assist with data entry, reporting, and document management.
- Support scheduling, correspondence, and other office-related tasks.
- Monitor and distribute incoming communications.
- Assist with inventory tracking and office supply ordering as needed.
Marina & Resort Operations Support
- Help coordinate guest arrivals and departures.
- Maintain accurate customer and reservation records.
- Assist with processing payments and basic point-of-sale transactions.
- Support marina and RV resort events and activities when needed.
- Help ensure office and guest service areas remain organized and professional.
Qualifications
- High school diploma or equivalent required.
- Previous administrative, customer service, hospitality, marina, campground, or resort experience preferred.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office, email systems, and basic computer applications.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize responsibilities effectively.
- Professional appearance and positive attitude.
- Ability to work weekends, holidays, and flexible hours during peak season as needed.
Physical Requirements
- Ability to sit, stand, and walk for extended periods.
- Ability to lift up to 25 pounds occasionally.
- Ability to work in both indoor office and outdoor marina environments.
- Ability to communicate effectively with guests, vendors, and team members.
Work Environment
This position operates in a marina and RV resort setting with frequent interaction with guests, boaters, RV travelers, vendors, and staff. The work environment is fast-paced during peak boating and vacation seasons and requires a high level of customer service and professionalism.
Key Success Factors
- Exceptional customer service skills.
- Strong organizational and administrative abilities.
- Dependability and attention to detail.
- Positive and professional communication.
- Ability to support multiple departments and adapt to changing priorities.
Millstone Marina & RV Resort is committed to providing outstanding guest experiences, and this role plays a critical part in supporting daily operations and ensuring exceptional service throughout the season.
Pay: $18.00 - $20.00 per hour
Work Location: In person
