For nearly 50 years, Papa Haydn has been a Portland institution, known for exceptional hospitality, award-winning desserts, and a commitment to quality. We are seeking an experienced and motivated General Manager to provide strategic leadership, drive operational excellence, and help lead our team into the future.
This position is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys developing teams, understands financial management, and is passionate about creating outstanding guest experiences.
Compensation & Benefits
- Salary: $68,000 $72,000 annually
- Performance-based bonus opportunities
- 1 week paid vacation after 90 days
- 2 weeks paid vacation after 1 year
- Up to 1 week accrued paid sick time annually
- Employee meal benefits
- Opportunities for professional growth and development
- Medical, Dental and Vision benefits with $325 monthly employer contribution to the plan of your choice.
Schedule
- Average 50 hours per week
- Must be available for evenings, weekends, holidays, and peak business periods as needed
What You'll Do
Leadership & Operations
- Oversee all daily restaurant operations and ensure consistent execution of company standards
- Lead and support the management team while maintaining strong floor presence
- Ensure proper management coverage and operational support across all departments
- Monitor facility maintenance, safety, cleanliness, and compliance
Team Development
- Hire, train, coach, and develop managers and front-of-house leadership staff
- Conduct performance evaluations and create development plans
- Foster a culture of accountability, professionalism, teamwork, and hospitality
- Support employee retention and succession planning efforts
Guest Experience
- Champion exceptional hospitality and service standards
- Resolve escalated guest concerns and ensure effective service recovery
- Monitor guest feedback and implement improvements where needed
- Protect and strengthen the Papa Haydn guest experience and reputation
Financial Management
- Manage labor budgets and operational cost goals
- Review sales, labor, inventory, and financial reports
- Identify opportunities to improve profitability and efficiency
- Assist with forecasting, budgeting, and long-term planning
- Maintain accountability for overall restaurant financial performance
Strategic Planning
- Partner with ownership on annual planning and business initiatives
- Support menu, beverage, training, and promotional programs
- Evaluate operational improvements and growth opportunities
- Stay informed on industry trends and best practices
Qualifications
- Minimum 3 years of progressive restaurant management leadership experience
- Proven success managing managers and large teams
- Strong understanding of labor management, budgeting, and financial performance
- Excellent leadership, communication, and organizational skills
- Passion for hospitality and operational excellence
- Ability to make sound decisions in a fast-paced environment
- Current Oregon Food Handler Card and OLCC Permit (or ability to obtain)
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 50 pounds
- Comfortable working in a fast-paced restaurant environment
Why Papa Haydn?
At Papa Haydn, we believe great hospitality starts with great leadership. This role offers the opportunity to make a meaningful impact on a well-established Portland restaurant while helping develop the next generation of hospitality professionals.
If you are an experienced leader who is passionate about people, hospitality, and operational excellence, we'd love to hear from you.
Pay: $68,000.00 - $72,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
