PERFORMANCE STANDARD
Employees at all levels are expected to effectively work together to meet the needs of the community
and the organization through work behaviors demonstrating the City’s Values. Employees are also
expected to lead by example and demonstrate the highest level of ethics.
REQUIRED KNOWLEDGE
Animal Shelters - Knowledge of federal, state and local laws, codes, ordinances, policies and
procedures relevant to the care, control and handling of a variety of animals. Knowledge of basic
animal care, remedial care, euthanasia, and animal behavior. Knowledge of the proper use,
secure storage and disposal of lethal chemicals, surgical tools and related equipment.
Safety - Knowledge of occupational hazards, safety precautions, and safety regulations related to
effective animal care, maintaining sanitary conditions and overall health of shelter animals, and
other work related precautions.
Supervision - Knowledge of leadership techniques, principles and procedures to assign work,
schedule, supervise, train, and evaluate the work of assigned staff.
Customer Service – Knowledge of principles and processes for providing customer service. This
includes setting and meeting quality standards for services, and evaluation of customer
satisfaction.
REQUIRED SKILLS
Computer Skills – Utilizes a personal computer with word processing, spreadsheet, and related
software to effectively complete a variety of tasks with reasonable speed and accuracy.
Judgment/Decision Making – Evaluates the best method of research and then exercises
appropriate judgment in establishing priorities and resolving complex matters. Anticipates,
identifies and evaluates potentially dangerous, unusual or deviating situations. Considers the
relative costs and benefits of potential actions to choose the most appropriate one.
Interpersonal Relationships – Develops and maintains cooperative and professional relationships
with employees, managers, and representatives from other departments and organizations.
Shares knowledge with staff for mutual and departmental benefit.
REQUIRED ABILITIES
Communication – Excellent ability to communicate complex ideas and proposals effectively so
others will understand to include preparation of reports, agendas, and procedures. Excellent
ability to listen and understand information and ideas presented verbally and in writing. Ability
to handle a variety of issues with tact and diplomacy and in a confidential manner.
Coordination of Work – Ability to establish and implement effective administrative programs and
procedures. Ability to plan and organize daily work routine. Establishes priorities for the
completion of work in accordance with sound time-management methodology. Performs a broad
range of supervisory responsibility over others.
Mathematics – Ability to perform general math calculations such as addition, subtraction,
multiplication and division. Ability to procure, calculate and administer medications.
Page 2 of 3 Revised: 08/01/2018
