At Harmony Telecom, we help customers find reliable telecommunications solutions through clear communication, helpful service, and professional in-person support. Our team focuses on creating positive customer experiences while representing trusted service providers with care and confidence.
We take great pride in offering our customers exceptional products and services while building long-lasting relationships. Thanks to our innovative approach, we are rapidly expanding and looking for a Customer Service Representative to join our Customer Service & Sales team!
As a Customer Service Representative, you will be responsible for speaking directly with customers, answering questions, explaining available products and services, and supporting interested customers through the enrollment process. This position is ideal for someone who enjoys working with people, wants hands-on customer experience, and is motivated by growth. If you are enthusiastic and enjoy helping people, apply for our Customer Service Representative position today!
Responsibilities of a Customer Service Representative:
- Engage directly with customers, providing expert knowledge on our available telecom products and services, recommending the best solutions based on their needs, and boosting sales opportunities
- Identify customers’ needs or concerns, provide personalized solutions, and ensure customer satisfaction, promoting brand loyalty
- Create positive customer experiences that support brand trust and customer satisfaction
- Stay current on all promotions, products, and services to effectively assist the customer and increase sales opportunities
- Assist interested customers through the enrollment process accurately and professionally
- Collaborate with the sales support team and other Customer Service Representatives to improve our customer experience and sales strategies aimed at bolstering sales revenue
- Keep records of all sales transactions and customer interactions in order to accurately track sales performance and customer retention
Qualifications of a Customer Service Representative:
- Experience in customer service, sales, or related field is preferred but not required
- Excellent communication and interpersonal skills with the ability to engage effectively with customers and team members
- Positive, professional, and team-oriented attitude
- Ability to thrive in a fast-paced environment
- Self-motivated with a strong drive to meet or exceed goals
- Reliable, organized, and eager to grow within a sales and service role
Pay: $56,000.00 - $61,000.00 per year
Benefits:
- Professional development assistance
Work Location: In person
