Be the welcoming face behind life-changing services!
Do you enjoy keeping things organized, solving problems, and helping people? Are you someone who takes pride in providing exceptional customer service while ensuring important administrative and billing and financial processes run smoothly? Do you have knowledge of medical and insurance coding and billing?
Family & Children's Center is seeking a full-time Medical Administrative Assistant to join our Viroqua and Revenue Cycle teams. In this role, you'll be an essential part of our mission by supporting clients, providers, and the revenue cycle process that helps make quality behavioral health and family services possible.
Every successful client experience depends on a strong administrative team. Your work behind the scenes helps ensure timely billing, accurate insurance processing, and a smooth experience for the people we see. By joining our Revenue Cycle Department at our Viroqua office, you'll play an important role in helping families access the behavioral health and community services they need.
If you're detail-oriented, dependable, and thrive in a collaborative environment where your work truly makes a difference, we'd love to meet you.
As our Medical Administrative Assistant at the Viroqua office, you'll play a key role in both front-office operations and revenue cycle support by:
Verifying insurance eligibility and collecting required benefits documentation
Supporting billing, claims, and payment processes
Entering and maintaining accurate client, financial and electronic health records
Assisting with authorizations, referrals, and insurance follow-up
Greeting clients and creating a welcoming, professional experience
Responding to patient billing questions with professionalism and compassion
Answering phones, scheduling appointments, and assisting with client inquiries
Preparing reports and completing administrative tasks to support clinical staff
Collaborating with team members to ensure efficient office operations
Maintaining confidentiality while handling sensitive client information in accordance with HIPAA regulations
Why You'll Love This Role:
This critical position is perfect for someone who enjoys balancing customer service with behind-the-scenes administrative and financial work, specifically with insurance billing and coding. As the first point of contact with our clients, you set the stage for a positive and rewarding experience. Every day brings a variety of responsibilities, opportunities to solve problems, and the satisfaction of knowing your work directly helps clients receive the care they need.
We're looking for someone who:
Has excellent customer service and communication skills - you are the face of the office!
Has experience in medical office administration, insurance billing, healthcare revenue cycle, or related administrative work
Enjoys working in a fast-paced, team-oriented environment
Is highly organized with exceptional attention to detail
Can manage multiple priorities while maintaining accuracy and timely turnaround
Is comfortable learning electronic health record (EHR) and billing systems
Demonstrates professionalism, discretion, and compassion
High school diploma or equivalent required; additional education and experience in business, healthcare administration, accounting, revenue cycle, or related field is a plus!
Experience as a Medical Administrative Assistant, Medical Office Assistant, Patient Services Representative, Medical Receptionist, Medical Billing Specialist, Insurance Verification Specialist, Intake Specialist or Revenue Cycle Specialist
Experience with medical billing, revenue cycle management, insurance verification, patient records and accounts, claims processing, or healthcare administration
Knowledge of medical terminology and insurance processes
Experience using Electronic Health Record (EHR) systems
Experience working in behavioral health, medical or healthcare settings is a plus
Why Join Family & Children's Center?
At Family & Children's Center, you'll be part of a mission-driven organization that has been strengthening families and communities for generations. Every role contributes to improving lives - and yours will too!
We offer full-time employees:
Competitive, market-driven pay
Generous vacation and sick time accruals
9 recognized holidays - plus a floating holiday!
Health, dental, and vision insurance - and supplemental insurance plans to meet all your personal and family needs
Health Savings Accounts for eligible employees with monthly contributions made by Family & Children's Center
Life insurance covered at 100% with additional life insurance options available
100% paid Employee Assistance Program to ensure our employees are practicing self-care
401(K) Savings Plan- FCC will match up to 3% of the employee’s contribution (a 50% match on the first 6%).
Ongoing training and professional development
Business casual dress code - dress for your day!
Supportive leadership and collaborative team culture
Meaningful work that positively impacts your community! Join a team where your attention to detail, organizational skills, and compassion make a real difference in the lives of people within your community.
Family & Children's Center is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect.
