About Us
At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.
With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.
We are Uncompromising by Nature
We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.
Our Full-time Eligible benefits include:
Participation in 401(k) with company match of up to 4%*
Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
Paid PTO
Paid Holidays
Paid Maternity/Paternity Leave
Employee Assistance Program*
Complimentary Employee Meal*
Complimentary Bus Passes*
50% off Dining in Nido*
Recognition Programs, Incentives and Celebrations*
- Benefits available to Part time Associates
Job Summary/Responsibilities
The MiniBar Attendant is responsible for maintaining, restocking, and auditing in-room minibar items to ensure accuracy, cleanliness, and guest satisfaction. This role ensures all inventory is up to standard and that guests are billed correctly for consumed items.
- Refill minibar items in guest rooms based on consumption.
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Ensure expiration dates and product presentation meet quality standards.
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Record guest consumption accurately using handheld devices or manual logs.
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Maintain cleanliness and organization of the minibar storage areas.
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Report any maintenance issues or missing items in the rooms.
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Communicate guest requests or concerns to the appropriate department.
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Follow all safety and sanitation procedures.
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Assist with inventory counts and restocking supply rooms.
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Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.
- Be able to perform and complete all tasks and duties on the shift in a timely and efficient manner.
- Always maintain proper etiquette in an attentive, friendly, courteous, and service-oriented manner with guests and employees of all levels.
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All other duties as assigned, requested or deemed necessary by leadership.
Supervisory Duties
None
Core Competencies
Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:
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Integrity and Respect
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Communication
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Innovation
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Teamwork and Relationships
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Hospitality
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Job Excellence
Education/Formal Training
No formal education or training.
Experience
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Previous Luxury hotel or hospitality experience is a plus.
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Experience in inventory or food and beverage handling preferred
Knowledge/Skills
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Basic math and inventory tracking skills
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Familiarity with handheld POS or mobile inventory systems (a plus)
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Ability to read, write, and understand basic English
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Knowledge of hotel service standards and guest privacy expectations
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Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Must be able to lift up to 50lbs. continually throughout a shift.
- Frequent bending.
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Must be able to push, pull and move levers, equipment and furniture throughout a shift.
- Must be able to work with arms raised above head throughout a shift.
- Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire workday.
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Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.
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No driving required.
Environment
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Prolonged strenuous physical activity in indoor climate-controlled environment.
- Inside 95% of shift.
