Front Office Treatment Coordinator – Sunday & Wednesday
Oxy Dental NoHo is looking for a friendly, organized, and motivated Front Office Treatment Coordinator to join our team. We are primarily looking for someone who is available to work Sundays, with Wednesdays also available as an additional workday.
The ideal candidate has dental front office experience, understands dental insurance, is confident discussing treatment and finances with patients, and is comfortable working in a busy dental office.
Schedule
- Sunday – PRIMARY DAY / REQUIRED
- Wednesday – Additional day available
- Consistent Sunday availability is highly preferred.
Responsibilities
- Present treatment plans to patients clearly and confidently.
- Explain recommended treatment, estimated insurance coverage, patient portions, and payment options.
- Follow up with patients who have unscheduled or incomplete treatment.
- Help patients understand their treatment options and assist them in moving forward with recommended care.
- Verify dental insurance benefits, eligibility, deductibles, annual maximums, frequencies, waiting periods, limitations, and exclusions.
- Review insurance breakdowns and explain benefits to patients.
- Submit and follow up on pre-authorizations and treatment estimates.
- Submit dental insurance claims and follow up on outstanding claims when needed.
- Schedule treatment appointments and coordinate larger cases.
- Answer phones and assist patients with questions regarding treatment, insurance, and appointments.
- Collect patient payments and discuss financial arrangements professionally.
- Maintain accurate patient accounts, treatment plans, and insurance information.
- Communicate with the dentist and clinical team regarding treatment plans and patient needs.
- Maintain patient confidentiality and follow HIPAA, OSHA, and office policies.
- Provide excellent customer service and create a welcoming experience for every patient.
Qualifications
- Previous dental front office or treatment coordinator experience preferred.
- Strong knowledge of dental insurance and dental terminology.
- Experience with PPO and HMO dental plans.
- Denti-Cal/Medi-Cal dental insurance knowledge is a strong plus.
- Experience verifying benefits and reading dental insurance breakdowns.
- Comfortable discussing treatment costs and payment options with patients.
- Excellent communication, organization, and customer service skills.
- Ability to multitask and work efficiently in a busy dental office.
- Reliable, professional, and team-oriented.
- Experience with Curve Dental / Curve Hero is strongly preferred.
- Experience with Dentrix, Eaglesoft, Open Dental, or other dental software is also a plus.
Ideal Candidate
We are looking for someone who is confident, personable, organized, and comfortable discussing dental treatment and finances with patients.
The ideal candidate understands dental insurance, can accurately review treatment benefits, and knows how to help patients move from diagnosis to scheduled treatment.
Sunday availability is our main priority for this position. Wednesday availability is a strong plus.
If you have dental front office experience, enjoy working with patients, and are confident with treatment coordination and dental insurance, we would love to hear from you!
Pay: $26.80 - $32.27 per hour
Work Location: In person
