Job Title: Infrastructure Engineer
Location: East Moline, IL
Contract Duration: 12 Months
Shift: 1st shift, 6:00 AM –3:30 PM
Position Summary:
The Deskside Support Technician provides onsite Tier 2 IT support for end users, focusing on computer deployment, upgrades, imaging, and asset management. The role involves significant time working hands-on across the facility, supporting device upgrades and troubleshooting technical issues, with additional responsibilities for process documentation and basic record maintenance.
Key Responsibilities:
· Deploy new computers and replace outdated devices
· Upgrade operating systems from Windows 10 to Windows 11
· Image systems and dispose of obsolete assets
· Utilize software tools (including PowerShell, Python, etc.) for deployment and
· troubleshooting
· Record and update asset information in tracking systems (Asset Center)
· Follow knowledge base articles and documented procedures for problem resolution
· Create, maintain, and distribute technical documentation and basic records
· Identify and resolve process/operational issues within established guidelines;
· escalate out-of-scope problems
· Maintain equipment, supplies, and support records as part of ongoing operations
Job Requirements:
· Knowledge of computing and networking fundamentals
· Familiarity with desktop applications such as Microsoft Office and standard
· internet/intranet functions
· Understanding of computer security policies and concepts
· 1+ year of IT experience preferred (recent graduates considered)
· Strong communication skills (effective e-mail; clear basic documentation)
Education Requirements:
· Degree in Information Technology or a related discipline
· High school/secondary diploma or equivalent (required)
Additional Details:
· Onsite from day one, with up to 75% shop floor work
· Metatarsal safety boots required
· Some travel between nearby facilities and possible use of Gator
("Deskside Support" OR "Desktop Support" OR "IT Support" OR "Help Desk" OR "Field Support" OR "End User Support" OR "Desktop Technician" OR "Deskside Technician" OR "Support Technician")
Pay: $24.00 - $26.00 per hour
Benefits:
Work Location: In person
