Roamstead was established to welcome all adventurers to experience the magic of the outdoors through genuine hospitality and elevated design. We seek to operate modernized campgrounds that offer cabins, camper hookups, glamping, and tent sites. All this, to invite brand new campers to the outdoors while enhancing the experience for seasoned nature-lovers.
Roamstead Management, LLC is looking for a qualified and highly motivated Maintenance and Property Ops Associate for its new Smoky Mountain location. This individual will engage in all maintenance activities for the campground which will feature approximately 87 accommodations, including camper spaces, cabins, lodge rooms, yurts, and tent sites.
Roamstead Management, LLC seeks to differentiate from other campgrounds by infusing the consistency of service level and cleanliness found in boutique hotels.
Our Maintenance team will play a key role in the overall guest experience. The ideal candidate will be responsible for ensuring that all facilities, equipment, and grounds are well-maintained, safe, and fully operational at all times. As such, the candidate should be passionate about providing a high standard of service and ensuring any other maintenance staff are aligned to this goal.
Due to the dynamic nature of outdoor hospitality, the ideal candidate will need to be able to juggle multiple tasks, adjusting daily to any changes or issues that arise. Will be able to communicate effectively and respectfully to all, including guests and team members.
A background with at least 2 years of maintenance experience is required.
Required Core Competencies:
- Ability to thrive in fast-paced environment
- Ability to prioritize and manage multiple tasks and projects simultaneously, ensuring that all deadlines are met.
- Ability to maintain calm, positive attitude in stressful situations
- Strong problem-solving skills, with the ability to identify issues and implement effective solutions.
- Excellent communication skills, with the ability to interact with guests, employees, and vendors in a professional and courteous manner.
- Willingness to work with diverse individuals
- Willingness to embrace company culture and policies
Responsibilities include, but are not limited to:
- Work with the Maintenance Lead, General Manager and Assistant Manager to plan and schedule all maintenance activities, including preventative maintenance, repairs, and equipment upgrades.
- Complete items to effectively and efficiently execute all necessary campground maintenance including landscaping, as well as minor plumbing, electrical, mechanical and carpentry tasks.
- Perform routine inspections of all facilities, equipment, and grounds to identify potential issues and implement appropriate solutions.
- Maintain accurate records of maintenance activities, including work orders, equipment maintenance logs, and inventory records where appropriate or requested by Management.
- Respond to maintenance emergencies promptly and efficiently, including after-hours call-outs.
- Assist Housekeeping staff in tasks as requested by Management including picking up and dropping off linens, supplies, etc to cabins.
- Assist Customer Experience staff with helping guests, primarily RV owners, navigate to their assigned spot and provide support for getting their RV parked
- Lead efforts to collecting and disposing of garbage from all accommodations during garbage pick up times
- Assist Management in ensuring RV guests are properly hooked up to site utilities and all other site types are abiding by park rules.
- Coordinate procuring multiple quotes when any professional service providers needed, such as electricians, plumbers, utility companies, etc. Review quotes and oversee activities of outside service provides to ensure work is to Roamstead standards
- Responsible for keeping all storage and facilities related to maintenance and property operations, such as tool sheds and maintenance closets, clean and organized. Additionally responsible for ensuring all equipment used for maintenance and property operations is kept in good working order (such as mowers, leaf blowers, power tools, etc)
Preferred qualifications include:
- A passion for the outdoors and for people
- Minimum of 2 years of experience in a maintenance role, preferably in a hospitality or recreational setting.
- Strong knowledge of maintenance procedures and best practices, including landscaping, HVAC, plumbing, electrical, and carpentry.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Important Information:
- Must be able to work outside for long periods of time, in all weather conditions
- Must be able to lift up to 50 lbs
- Must be able to walk or maneuver over uneven natural walking surfaces
- Must have a valid driver's license and ability to drive property golf carts
- Roamstead is a non-smoking, tobacco free property, other than RV guest spots; employees are not permitted to smoke or use tobacco products on property and smoking breaks beyond normal shift breaks are not permitted
- Employees must be willing to comply with Roamstead dress code and/or uniform standards
Compensation and bonus structure are based on experience and expertise. Benefits available to full time employees.
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 24 – 40 per week
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed
Application Question(s):
- Roamstead is a smoke-free/tobacco-free property. Employees may smoke/use tobacco products only on their designated breaks while off-property. Do you agree to comply with this?
- This job requires availability during afternoons, evenings, and weekends. Please confirm this works for your schedule.
Ability to Commute:
- Cosby, TN 37722 (Required)
Work Location: In person
