A commercial construction service company in Olathe, KS is hiring a Customer Support Specialist to join its growing service team. In this entry-level role, you'll be the first point of contact for customers by phone — gathering details, creating service tickets, and helping dispatch connect the right technician to the job. It's a fast-paced, people-focused role with room to build real skills and grow.
What We Offer
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Starting pay of $19.00 per hour
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Full-time, on-site position in Olathe, KS
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Hands-on training with room to grow within the company
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Supportive, team-oriented work environment
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Opportunity to build long-term experience in customer service and construction services
Shift Options: Tuesday–Saturday or Sunday–Thursday, 1:00 pm–10:00 pm; or Friday–Monday, 11:00 am–10:00 pm.
Key Responsibilities – Customer Support Specialist
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Serve as the first point of contact for customers calling in for service, support, or sales, guiding them to the right solution with patience and professionalism.
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Gather accurate details to create service tickets so dispatchers can assign the right technician.
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Provide clear information on products, services, and pricing when needed.
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Maintain detailed, organized notes in the ticketing system to support scheduling and follow-up.
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Support the service team with additional administrative and customer-related tasks as needed.
Qualifications – Customer Support Specialist
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High school diploma required; college coursework or degree preferred.
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1+ year of customer service or administrative experience.
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Strong attention to detail and communication skills.
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Ability to work independently in a fast-paced, organized environment.
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Comfortable using Microsoft Office and other everyday business software.
Preferred Qualifications – Customer Service Specialist
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Prior experience in construction, home services, or field service industries.
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Experience with ticketing or CRM software systems.
Physical Requirements – Customer Support Specialist
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Primarily sedentary, office-based role; extended periods sitting at a desk using a computer and phone.
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Occasional light lifting (up to 10 lbs) of office materials.
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On-site position in Olathe, KS; not eligible for remote or hybrid work.
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No travel required.
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