JOB DESCRIPTION
JOB TITLE: LOBBY AMBASSADOR
REPORTS TO: MANAGER AND DIRECTOR
POSITION SUMMARY: It is the primary responsibility of the Lobby Ambassador to greet guest, provide excellent customer service, and to create a safe and friendly environment for the guests. All duties are to be performed in accordance with the departmental and property policies, practices and procedures.
JOB FUNCTIONS:
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Standing outside by Porte Cochere and scanning I.D. of every guest entering the facility.
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When needed, standing inside by casino entrance to greet guests walking on property, answering questions guests may have.
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At all times, engaging guests by offering assistance.
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Promoting our bars/restaurants/ hotel/ pool/ sportsbook to guests by giving recommendations and descriptions of those areas of the hotel.
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Giving directions inside the property and walk guests to those locations if needed.
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Opening and closing the front door for guests.
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Making sure the doors are closed at all times when guests are not coming in.
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Perform other job related duties as assigned
QUALIFICATIONS:
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Must be 21 years of age
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Must be able to communicate effectively in English, in both written and oral forms
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At least 1 year previous guest service or Hotel experience is required
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At least 6 months of guest experience
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Excellent customer service skills
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Perform job functions with attention to detail, speed and accuracy
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Prioritize and organize
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Clear thinker remaining calm and resolving problems using good judgement
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Follow directions thoroughly
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Understand guest service needs
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Work cohesively with others and as part of a team
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Work with minimal supervision
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Maintain confidentiality of guest information and pertinent hotel data
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Ascertain departmental training needs and provide such training
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Direct performance or staff and follow with corrections when needed
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Motivate staff and maintain a cohesive team
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Have interpersonal skills to deal effectively with all business contacts
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Ability to take initiative and exhibit flexibility
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Ability to be persuasive
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Professional appearance and demeanor
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Work varied shifts, including weekends and holidays
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High school diploma or equivalent
