Job Overview
The Friendship Program Coordinator pairs older adults (Forever Friends) with volunteer visitors for one-to-one visits across Baraga, Houghton, Keweenaw, and Ontonagon Counties. By fostering meaningful connections, the program helps reduce loneliness and build lasting friendships. Forever Friends are people aged 60 years or older who are seeking companionship through our signature Friendly Visiting Program.
The coordinator ensures meaningful pairings, ongoing engagement, and measurable program outcomes that demonstrate impact on reducing loneliness and increasing social connection.
The ideal candidate is a strong communicator who is detail-oriented and has intermediate computer skills. This position requires an individual who enjoys working with volunteers and older adults and who understands the dynamics of aging and loneliness or is willing to learn.
Program Coordination
- Conduct Forever Friend inquiries in collaboration with the Outreach Communications Coordinator
- Welcome new Forever Friends into the program through in-home visits
- Create compatible pairings between Forever Friends and Visiting Volunteers, achieving established match rates
- Monitor success of friendship pairings through feedback and check-ins
- Adjust or reassign pairings as needed to improve outcomes
- Ensure all visits meet program and frequency standards
- Oversee implementation of Forever Friend Quality of Life screenings and support plans
- Resolve participant or volunteer issues in a timely and respectful manner
- Coordinate Johnson Needs Fund support projects to enhance Forever Friend well-being
- Coordinate special occasion visits in collaboration with the Senior Services Coordinator
- Attend Forever Friend events to facilitate successful pairings
- Support closure processes including funerals, memorials, and annual remembrance events
- Pair volunteers with Forever Friends within 30 days of intake
- Achieve annual volunteer retention rate goals as established by the Program Manager
- Provide ongoing supervision, support and recognition to volunteers
- Assign Volunteer Program Assistant (VPAs) interns to ensure 100% of Forever Friends receive regular visits
- Recognize volunteers regularly and coordinate appreciation activities
Recordkeeping
- Maintain complete and accurate records in CRM data systems in a timely manner
- Manage confidential participant and volunteer information with discretion
- Track, report, and analyze metrics including but not limited to visit frequency, pair rates, and volunteer engagement
- Ensure all documentation and policies are current and compliant
Community Engagement
- Contribute stories and photos to agency communications
- Participate in outreach activities including speaking engagements and media interviews
- Support development of new referral sources and community partnerships
Special Requirements
- Maintain compliance with organizational policies and confidentiality standards
- Valid driver’s license in the State of Michigan
- Implement and analyze various evaluation techniques
- Work on 2 of the 3 major holidays (Thanksgiving, Christmas, and Easter)
- Assist with major holiday preparation and clean-up
- Participate in staff meetings, committee meetings, and organizational events
Qualifications
- Associate’s degree or equivalent combination of education and experience
- Two years of experience working in case management or similar field
- Strong interpersonal skills, organizational, and communication skills
- Detail-oriented with demonstrated project management ability
- Intermediate computer skills in MS365 and CRM data systems
- Ability to work independently and collaboratively
- Ability to work effectively and compassionately with older adults and volunteers
Work Schedule
Monday through Friday, 8:30am to 5:00pm. Will require some flexibility to work evening and weekends as needed.
Compensation and Benefits
- Wages commensurate with experience
- Paid time off (vacation, sick, holiday)
- Health insurance, retirement, and life insurance
- Professional development opportunities
- Employee appreciation events
- Opportunity to create meaningful connections with the older adult community
Office Location
Hancock with some travel to Baraga, Keweenaw, and Ontonagon
Disclaimer
This job description is representative only and may be revised at any time to include new responsibilities as assigned.
Pay: $16.00 - $18.00 per hour
Benefits:
- 403(b)
- 403(b) matching
- Health insurance
- Life insurance
- Paid time off
Education:
Work Location: In person
